Middlesbrough (MBR)
Managed by TransPennine Express
Station facilities
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Station seating facilities
Station seating facilities Heated waiting rooms are available on both platforms.
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Trolleys
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Refreshments
Note Refreshments are available from the shop or café on the station concourse.
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ATM machine
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Toilets
Toilets The toilets are located on the station concourse.
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
Shops There is a shop located on the station concourse.
Middlesbrough
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
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Storage Locations:
On the station concourse - space for 86 cycles
Wood Street Car Park - space for 28 cycles
- Storage spaces
- 114
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- TransPennine Express
- Phone number
- 01895 262 122
- Alternative phone number
- 0345 301 1151
- Address
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- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 135
- Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Customers can purchase their car parking tickets via the APCOA Connect app or website.
- Free of charge
- No
- Daily rate
- £3.00
- Saturday rate
- £3.00
- Sunday rate
- £3.00
- Weekly rate
- £15.00
- Monthly rate
- £50.00
- 3 Monthly rate
- £120.00
- Annual rate
- £365.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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The nearest taxi rank is at the Bridge Street entrance to the station.
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:30 - 19:30
Saturday 05:30 - 19:30
Sunday 08:15 - 19:00
- Location
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The ticket office is on the left as you enter the station.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
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Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
- Penalty fares
- Penalty fares apply for Northern TransPennine Express
Staffing and general services
- Information available from staff
- Yes - From the ticket office (when open) and using the help point.
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Help Points are available on both platforms and within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Customer Services
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To speak to a member of our team, please call: 0345 600 1671.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Pick Up / Drop Off in the layby on Bridge Street at the rear of the station.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
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Refreshments are available from the shop or café on the station concourse.
- Shops
- Yes
- Type of shops available
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There is a shop located on the station concourse.
- Toilets
- Yes
- Toilets Location
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The toilets are located on the station concourse.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
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The accessible toilets are located on the Station Concourse, these toilets are operated by a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
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Heated waiting rooms are available on both platforms.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 107 2149
- Assisted travel
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Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Customer Reception on the Station Concourse no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 05:15 - 23:15
Saturday 05:15 - 23:15
Sunday 07:50 - 23:15
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station is category B1. Step free, level access is provided into the station from Zetland Street and Bridge Street West. Step free, ramp access is provided into the station from the station car park. The entrance from Exchange Place has steps. Lifts are used to provide level access from the subway to both platforms, the ticket office and concourse. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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Monday - Friday 05:15 - 23:15
Saturday 05:15 - 23:15
Sunday 07:50 - 23:15
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