Middlesbrough (MBR)

Managed by TransPennine Express 

 
Middlesbrough station
Zetland Road
Middlesbrough station
Cleveland
TS1 1EG
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Heated waiting rooms are available on both platforms. 

  • Trolleys

  • Refreshments

    Note

    Refreshments are available from the shop or café on the station concourse.

  • ATM machine

  • Toilets

    Toilets

    The toilets are located on the station concourse.

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note
  • Tourist information office

  • Shops

    Shops

    There is a shop located on the station concourse.

 
 

Middlesbrough

Stations made easy

Route planning around the station including maps and platforms

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Station Message: Alert!

Car Park Update

Pay and Display machines have been removed from this car park.

Customers can purchase their parking tickets via the APCOA connect app, www.apcoaconnect.com or via phoning the automated payment line on 01895 262 122.

Customers can also purchase parking tickets from selected ticket offices.

Station Message: Alert!

​​​​​​​Penalty fares:

Penalty Fares apply at this station.

Bicycle reservations:

If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.

How to book a bike space:

• WhatsApp: 07812 223 336

• Twitter: @TPEAssist

• Phone: Call 0345 600 1671 (Option 3)

• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.

• Booking Office: Cycle reservations can be requested at any booking office.

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage location

Storage Locations:

On the station concourse - space for 86 cycles

Wood Street Car Park - space for 28 cycles

Storage spaces
114
Storage CCTV
Yes
Car Park
Station Car Park
Operator
TransPennine Express
Phone number
01895 262 122
Alternative phone number
0345 301 1151
Address
-
-
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
135
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking. 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Free of charge
No
Daily rate
£3.00
Saturday rate
£3.00
Sunday rate
£3.00
Weekly rate
£15.00
Monthly rate
£50.00
3 Monthly rate
£120.00
Annual rate
£365.00
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

The nearest taxi rank is at the Bridge Street entrance to the station.

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:30 - 19:30
Saturday 05:30 - 19:30
Sunday 08:15 - 19:00
Location

The ticket office is on the left as you enter the station. 

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
No

Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.

Penalty fares
Penalty fares apply for Northern TransPennine Express 

Staffing and general services

 
Information available from staff
Yes - From the ticket office (when open) and using the help point. 
Information services - opening times
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Help Points are available on both platforms and within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.  

Customer Services

To speak to a member of our team, please call: 0345 600 1671.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Pick Up / Drop Off in the layby on Bridge Street at the rear of the station. 

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Public Wi-Fi
Yes

Find WiFi Hotspots around Middlesbrough station

Refreshment facilities
Yes

Refreshments are available from the shop or café on the station concourse.

Shops
Yes
Type of shops available

There is a shop located on the station concourse.

Toilets
Yes
Toilets Location

The toilets are located on the station concourse.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location

The accessible toilets are located on the Station Concourse, these toilets are operated by a radar key.

Waiting Rooms
Yes
Waiting rooms location

Heated waiting rooms are available on both platforms. 

Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 107 2149
Assisted travel

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Customer Reception on the Station Concourse no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

Helpline opening hours
Monday - Sunday 24 Hours a Day

The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.

Staff help available
Yes
Staff help available opening times
Monday - Friday 05:15 - 23:15
Saturday 05:15 - 23:15
Sunday 07:50 - 23:15
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station is category B1. Step free, level access is provided into the station from Zetland Street and Bridge Street West. Step free, ramp access is provided into the station from the station car park. The entrance from Exchange Place has steps. Lifts are used to provide level access from the subway to both platforms, the ticket office and concourse. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Friday 05:15 - 23:15
Saturday 05:15 - 23:15
Sunday 07:50 - 23:15

Station Map

 
Station plan

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