St Albans City (SAC)
Managed by Thameslink
Station facilities
-
Station seating facilities
Station seating facilities Waiting room available on platforms 1, 2 and 4 -
Trolleys
-
Refreshments
Note Refreshments available on platform 1 -
ATM machine
ATM machine ATM located in station entrance -
Toilets
Toilets -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note Post box available at station entrance -
Tourist information office
-
Shops
Shops W H Smith in booking hall
St Albans City
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Station Way & Ridgmont Road
- Storage spaces
- 1150
- Storage CCTV
- Yes
- Car Park
- Ridgmont Road Car Park
- Operator
- Saba UK - www.sabaparking.co.uk/thameslink-railway
- Phone number
- -
- Web address
- http://thameslinkrailway.com/parking
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 154
- Free of charge
- No
- CCTV Coverage
- No
- Car Park
- Ridgmont Road
- Operator
- APCOA
- Phone number
- 08453194240
- Web address
- http://thameslinkrailway.com/parking
- Opening hours
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- CCTV Coverage
- No
- Car Park
- Victoria Street Multi Storey Car Park
- Operator
- Saba UK - www.sabaparking.co.uk/thameslink-railway
- Phone number
- -
- Web address
- http://thameslinkrailway.com/parking
- Opening hours
- Number of spaces
- 816
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- YES
- Accessible taxis
- Yes
- Impaired mobility set down / pick up points available
- Yes
- At the front of the station and in the station car park.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:45 - 22:00
Saturday 06:45 - 21:15
Sunday 07:30 - 21:45
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
- Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Thameslink
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
-
Monday - Sunday 07:00 - 22:00
- thameslinkrailway.com/lostproperty
- Ticket gates
- Yes
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- ATM located in station entrance
- Post box
- Yes
- Post box available at station entrance
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around this station
- Refreshment facilities
- Yes
- Refreshments available on platform 1
- Shops
- Yes
- Type of shops available
- W H Smith in booking hall
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- Access to this toilet requires a Radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
- Waiting room available on platforms 1, 2 and 4
- Waiting rooms opening hours
-
Waiting rooms normally available when station is staffed
Accessibility and mobility access
- Helpline Contact
- Please contact the helpline by phone on 0800 058 2844 or by emailing assistedtravel@thameslinkrailway.com to ensure that arrangements are in place.
- Assisted travel
- Please contact the helpline by phone on 0800 058 2844 or by emailing assistedtravel@thameslinkrailway.com to ensure that arrangements are in place.
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- Staffing hours are shown in the 'Staffing and General services' section, however staff may be involved in other activities during these hours so please do book assistance where possible.
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step free access throughout the station. Lifts provide access to all platforms.
- Wheelchairs available
- Yes
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