St Albans City (SAC)
St Albans station, Station Way, St. Albans, Hertfordshire, AL1 5HE
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:45 - 22:00
- Opening Hours,Saturday: 06:45 - 21:15
- Opening Hours,Sunday: 07:30 - 21:45
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- No
Use Oyster Pay as you go here
No
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Customer Help Points
Yes
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: Available
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is the Ticket Office
Ticket barriers and gates
Available
Accessible ticket machines
Available
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
A staff-operated ramp is required for step-free access between train and platform at this station.
Accessible Toilets
Available
Accessible toilets at this station are accessed using a RADAR key.
Waiting rooms
Available
Waiting areas may only be available during staffed hours at some locations.
There is a heated waiting area on each platform.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
At the front of the station and in the station car park.
Accessible spaces
St Albans City Car Park 1
4 spaces
St Albans City Car Park 2
4 spaces
St Albans City Car Park 3
13 spaces
St Albans City Car Park 1
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
St Albans City Car Park 2
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
St Albans City Car Park 3
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Available
Toilets, including accessible toilets are available on platform 1 and platform 4.
Accessible Toilets
Available
Accessible toilets at this station are accessed using a RADAR key.
Baby Changing
Available
Waiting Rooms
Available
Waiting areas may only be available during staffed hours at some locations.
There is a heated waiting area on each platform.
Seating Area
Available
Station Way Multi Storey Car Park
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
606 spaces
Accessible spaces
4 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Impaired mobility set down/pick up points available
Available
At the front of the station and in the station car park.
Car park CCTV
Yes
Ridgmont Road Car Park
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
152 spaces
Accessible spaces
4 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Impaired mobility set down/pick up points available
Available
At the front of the station and in the station car park.
Car park CCTV
Yes
Victoria Street Multi Storey Car Park
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
816 spaces
Accessible spaces
13 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Impaired mobility set down/pick up points available
Available
At the front of the station and in the station car park.
Car park CCTV
Yes
ATM
Available
ATM located in station entrance
Refreshment Facilities
Available
Shops
Available
Public Telephones
No
Post Boxes
Available
Post box available at station entrance
Bicycle Storage
Spaces
1150 spaces
Type of Storage
Stands
Location
Station Way & Ridgmont Road
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Yes
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
