St Albans City (SAC)
Managed by Thameslink
Station facilities
-
Station seating facilities
Station seating facilities Waiting room available on platforms 1, 2 and 4 -
Trolleys
-
Refreshments
Note Refreshments available on platform 1 -
ATM machine
ATM machine ATM located in station entrance -
Toilets
Toilets -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note Post box available at station entrance -
Tourist information office
-
Shops
Shops W H Smith in booking hall
St Albans City
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Station Way & Ridgmont Road
- Storage spaces
- 1150
- Storage CCTV
- Yes
- Car Park
- Ridgmont Road Car Park
- Operator
- Saba UK - www.sabaparking.co.uk/thameslink-railway
- Phone number
- -
- Web address
- http://thameslinkrailway.com/parking
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 154
- Free of charge
- No
- CCTV Coverage
- No
- Car Park
- Ridgmont Road
- Operator
- APCOA
- Phone number
- 08453194240
- Web address
- http://thameslinkrailway.com/parking
- Opening hours
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- CCTV Coverage
- No
- Car Park
- Victoria Street Multi Storey Car Park
- Operator
- Saba UK - www.sabaparking.co.uk/thameslink-railway
- Phone number
- -
- Web address
- http://thameslinkrailway.com/parking
- Opening hours
- Number of spaces
- 816
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- YES
- Accessible taxis
- Yes
- Impaired mobility set down / pick up points available
- Yes
- At the front of the station and in the station car park.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:45 - 22:00
Saturday 06:45 - 21:15
Sunday 07:30 - 21:45
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
- Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Thameslink
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
-
Monday - Sunday 07:00 - 22:00
- thameslinkrailway.com/lostproperty
- Ticket gates
- Yes
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- ATM located in station entrance
- Post box
- Yes
- Post box available at station entrance
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around this station
- Refreshment facilities
- Yes
- Refreshments available on platform 1
- Shops
- Yes
- Type of shops available
- W H Smith in booking hall
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- Access to this toilet requires a Radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
- Waiting room available on platforms 1, 2 and 4
- Waiting rooms opening hours
-
Waiting rooms normally available when station is staffed
Accessibility and mobility access
- Helpline Contact
- See below.
- Assisted travel
-
Booked Assistance
If you need assistance with boarding and alighting from trains, navigating the station, or accessing station services, please let us know at least 24 hours before you plan to travel, so we can make sure staff are available. You can book assistance quickly and easily online, or give us a call:
Online at: www.thameslinkrailway.com
Telephone: 0800 058 2844
Textphone: 0800 138 1018
SMS Text*: 07860 034 269
Email: assistedtravel@thameslinkrailway.com.
Our assisted travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.
* SMS text service available at following times Monday to Friday – 7am to 8pm, Saturday – 7am – 3:30pm, Sunday – 8am to 4:30pm for queries. Please use other options for bookings and more complex queries.If you are departing from this station and have booked assistance, please report to the Ticket Office or Gateline 20 minutes before your train is due to leave.Your assistance will be provided by station staff. Please note that Thameslink train services at this station do not have on-board staff able to provide assistance.
Unbooked Assistance
We can provide a platform-train ramp at this station at all times trains are running, whether or not you have booked assistance. To request use of a ramp please speak to station staff or use the Help Points on platforms.
For other types of unbooked assistance, station staff will provide this to disabled and older people wherever reasonably practicable, and as soon as possible (there may be a delay in providing assistance as staff may have other duties). - Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- Staff help available at all time trains are running.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This station has step-free access to all platforms.
- Wheelchairs available
- Yes
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