St Albans City (SAC)

Managed by Thameslink 

 
St Albans station
Station Way
St. Albans
Hertfordshire
AL1 5HE
 

Station facilities

  • Station seating facilities

    Station seating facilities Waiting room available on platforms 1, 2 and 4
  • Trolleys

  • Refreshments

    Note Refreshments available on platform 1
  • ATM machine

    ATM machine ATM located in station entrance
  • Toilets

    Toilets
  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

    Note Post box available at station entrance
  • Tourist information office

  • Shops

    Shops W H Smith in booking hall
 
 

St Albans City

Stations made easy

Route planning around the station including maps and platforms

Show [SAC] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Station Way & Ridgmont Road
Storage spaces
1150
Storage CCTV
Yes
Car Park
Ridgmont Road Car Park
Operator
Saba UK - www.sabaparking.co.uk/thameslink-railway
Phone number
-
Web address
http://thameslinkrailway.com/parking
Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
154
Free of charge
No
CCTV Coverage
No
Car Park
Ridgmont Road
Operator
APCOA
Phone number
08453194240
Web address
http://thameslinkrailway.com/parking
Opening hours
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
CCTV Coverage
No
Car Park
Victoria Street Multi Storey Car Park
Operator
Saba UK - www.sabaparking.co.uk/thameslink-railway
Phone number
-
Web address
http://thameslinkrailway.com/parking
Opening hours
Number of spaces
816
Free of charge
No
CCTV Coverage
No
Onward travel information
Information to plan your onward journey is available in a printable format can be found here
Taxi
YES
Accessible taxis
Yes
Impaired mobility set down / pick up points available
Yes
At the front of the station and in the station car park.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:45 - 22:00
Saturday 06:45 - 21:15
Sunday 07:30 - 21:45
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes
Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Thameslink 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Sunday 24 Hours a Day
 
Customer help points
Yes
Lost Property
Yes
Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
Monday - Sunday 07:00 - 22:00
thameslinkrailway.com/lostproperty
Ticket gates
Yes
CCTV
Yes

Facilities

 
ATM Machine
Yes
ATM located in station entrance
Post box
Yes
Post box available at station entrance
Public Wi-Fi
Yes
Find WiFi Hotspots around this station
Refreshment facilities
Yes
Refreshments available on platform 1
Shops
Yes
Type of shops available
W H Smith in booking hall
Toilets
Yes
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
Access to this toilet requires a Radar key.
Waiting Rooms
Yes
Waiting rooms location
Waiting room available on platforms 1, 2 and 4
Waiting rooms opening hours

Waiting rooms normally available when station is staffed

Accessibility and mobility access

 
Helpline Contact
See below.
Assisted travel
Booked Assistance
If you need assistance with boarding and alighting from trains, navigating the station, or accessing station services, please let us know at least 24 hours before you plan to travel, so we can make sure staff are available. You can book assistance quickly and easily online, or give us a call:
Online at: www.thameslinkrailway.com
Telephone: 0800 058 2844
Textphone: 0800 138 1018
SMS Text*: 07860 034 269
Email: assistedtravel@thameslinkrailway.com.
Our assisted travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.
* SMS text service available at following times Monday to Friday – 7am to 8pm, Saturday – 7am – 3:30pm, Sunday – 8am to 4:30pm for queries. Please use other options for bookings and more complex queries.
If you are departing from this station and have booked assistance, please report to the Ticket Office or Gateline 20 minutes before your train is due to leave.
Your assistance will be provided by station staff. Please note that Thameslink train services at this station do not have on-board staff able to provide assistance.

Unbooked Assistance
We can provide a platform-train ramp at this station at all times trains are running, whether or not you have booked assistance. To request use of a ramp please speak to station staff or use the Help Points on platforms.
For other types of unbooked assistance, station staff will provide this to disabled and older people wherever reasonably practicable, and as soon as possible (there may be a delay in providing assistance as staff may have other duties).
Helpline opening hours
Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.

Staff help available
Yes
Staff help available at all time trains are running.
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
This station has step-free access to all platforms.
Wheelchairs available
Yes

Station Map

 
Station plan

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Stations made easy
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