Willesden Junction (WIJ)
Managed by London Overground
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shops with indoor seating are located on Platforms 3 and 4
-
ATM machine
-
Toilets
Toilets Located on Platform 3
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note Opposite the main (Old Oak Lane) entrance
-
Tourist information office
-
Shops
Shops A photo booth is located at the main (Old Oak Lane) ticket hall
Willesden Junction
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
Cycle stands are available outside the main (Old Oak Lane) and Harrow Road entrances
- Storage spaces
- 60
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
-
Served by London Buses routes 18, 220, 228, 266 and 487. All bus stops are clearly signed from the station
- Taxi
-
A taxi freephone is located in the main (Old Oak Lane) ticket hall
- Accessible taxis
-
contact taxi operator directly
- Impaired mobility set down / pick up points available
- Yes
-
Outside the main (Old Oak Lane) entrance
- Metro
-
There is a frequent London Underground (Bakerloo line) service from this station
- Airport
-
Heathrow - change at Clapham Junction for Feltham Railair link Gatwick or Luton - Change at West Hampstead for trains to Luton Airport Stansted - Change at Stratford
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:30 - 20:15
Saturday 06:30 - 20:15
Sunday 09:15 - 18:30
- Location
-
Ticket offices are located at the main (Old Oak Lane) and Harrow Road entrances
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at either ticket office or ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for London Overground London Underground
- London fare zone
- Zone 2/3
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:16 - 01:30
Saturday 05:16 - 01:30
Sunday 06:44 - 00:45
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- 0845 330 9882
- Customer Services
-
Customer Information Point on Platforms 4/5 or at the ticket offices
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Use Bus stop N in Station Approach for eastbound services to Camden Road
Use Bus stop N in Station Approach for westbound services to Richmond
Facilities
- ATM Machine
- No
- Post box
- Yes
-
Opposite the main (Old Oak Lane) entrance
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
-
Coffee shops with indoor seating are located on Platforms 3 and 4
- Shops
- Yes
- Type of shops available
-
A photo booth is located at the main (Old Oak Lane) ticket hall
- Toilets
- Yes
- Toilets Location
-
Located on Platform 3
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
Located on Platform 3
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
- Helpline opening hours
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday Closed
Saturday Closed
Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Two lifts provide step-free access from the main (Old Oak Lane) entrance to all platforms. Please note: there is no step-free access at the Harrow Road entrance
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- London Euston;
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