West Norwood (WNW)

Managed by Southern 

 
West Norwood station
Knights Hill
West Norwood
London
SE27 0HS
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note

    Coffee vendor, Platform 1 

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

West Norwood

Stations made easy

Route planning around the station including maps and platforms

Show [WNW] route

 

Getting to and from the station

 

Bicycle parking

YES
Storage location
Station front and Platform 2
Storage spaces
20
Storage CCTV
Yes
Car Park
No
Onward travel information
Information to plan your onward journey is available in a printable format here.
Taxi
NO
Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 19:35
Saturday 07:40 - 14:15
Sunday 07:40 - 15:15
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
Yes
Smartcards are available online at : www.southernrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Southern 
London fare zone
Zone 3

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 05:30 - 12:30
Saturday - Sunday 05:30 - 01:00
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes
Lost Property
Yes
Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
CCTV
Yes
Location for Rail Replacement Services
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Facilities

 
ATM Machine
No
Public Wi-Fi
Yes
Wifi information at this station
Refreshment facilities
Yes

Coffee vendor, Platform 1 

Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 138 1016 | Textphone - 0800 138 1018
Helpline opening hours
Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.

Staff help available
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Staff help available opening times
Monday - Friday 05:30 - 12:30
Saturday - Sunday 05:30 - 01:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places. Assistance Meeting Point is the paid side behind the gatelines.
Wheelchairs available
No

Station Map

 
Station plan

View larger version
Stations made easy
Show [WNW] route

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