Last updated:Today at 17:18
Train companies affected:Avanti West Coast, CrossCountry, East Midlands Railway, Northern, TransPennine Express, Transport for Wales
Beckenham Hill (BEC)
Beckenham Hill station, Beckenham Hill Road, Beckenham Hill, London, SE6 3RE
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:40 - 13:20
- Opening Hours Saturday: No
- Opening Hours Sunday: No
Location
On way in to access trains
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:40 - 13:20
- Information Services Opening Times Saturday: No
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 06:40 - 13:20
- Staff Help Available Saturday: No
- Staff Help Available Sunday: No
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Customer Help Points
Yes
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This is a Category B2 station: Step-free access to both platforms via separate entrances. Long step-free route between platforms via the street. (greater than 400m, above 1:10 gradient).
The Assistance Meeting Point is the ticket office
Ticket barriers and gates
No
Accessible ticket machines
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Waiting areas may only be available during staffed hours at some locations.
There is a heated waiting area on platform 1.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
Yes
No
Impaired mobility set down/pick-up point
Yes
At the front of the station but be aware this area is mainly loose gravel.
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:40 - 13:20
- Staff help available Saturday: No
- Staff help available Sunday: No
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
The assisted travel helpline is not available on Christmas Day.
0800 058 2844
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Waiting areas may only be available during staffed hours at some locations.
There is a heated waiting area on platform 1.
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
14 spaces
Type of Storage
Stands
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
No
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
