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Congleton (CNG)

Congleton station, Park Lane, Congleton, Cheshire, CW12 3DE

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 13:40
  • Opening Hours Saturday: 07:30 - 13:40
  • Opening Hours Sunday: No
Location

Ticket Machine located in the Booking Hall close to the ticket office and facing the car park - accepts cards only

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Ticket office staff make every effort to assist disabled passengers with tickets and information.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Saturday: No
  • Information Services Opening Times Sunday: No
  • Information Services Opening Times Monday to Sunday: No

Information available from Help Point 24/7.

Staff Help Available

  • Staff Help Available Monday to Friday: 06:30 - 13:40
  • Staff Help Available Saturday: 07:30 - 13:40
  • Staff Help Available Sunday: No

Customer Help Points

Yes

Platforms 1&2

Customer Services Notes

08002006060

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

  • Category B Station

  • Scooter Friendly Station

separate level access from station front to Manchester platform and ticket office and from path to Stoke platform. A stepped footbridge links both platforms.

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Ticket office staff make every effort to assist disabled passengers with tickets and information.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Closed until further notice

Waiting room available during booking office hours, and canopies at all times

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Impaired mobility set down/pick-up point

No

No designated area is provided. The station front may be used for set down purposes.

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:30 - 13:40
  • Staff help available Saturday: 07:30 - 13:40
  • Staff help available Sunday: No
Customer Help Points and Meeting Point

Yes

Platforms 1&2

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Closed until further notice

Waiting room available during booking office hours, and canopies at all times

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

35 spaces

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

No designated area is provided. The station front may be used for set down purposes.

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £3.00

Refreshment Facilities

No

Pay Phones

Yes

Public Wi-Fi

Yes

Bicycle Storage

Spaces

17 spaces

Type of Storage

Racks & Stands

Location

Next to car park

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

Not available at this station.

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