East Croydon (ECR)
Managed by Southern
Station facilities
-
Station seating facilities
Station seating facilities There are heated waiting rooms and covered waiting areas on each platform -
Trolleys
-
Refreshments
Note Coffee shop Coffee kiosk Food outlet (Seating available) -
ATM machine
ATM machine Located outside the station -
Toilets
Toilets -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops Shoe repairer Wide range of shops Off Licence Passport Photo Booth
East Croydon
Getting to and from the station
Bicycle parking
YES- Storage location
- Station front, opposite Platform 6
- Storage spaces
- 40
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format here.
- Taxi
- YES
- Impaired mobility set down / pick up points available
- Yes
- Located at the east side of the station
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
- For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Southern Thameslink
- London fare zone
- Zone 5
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail replacement buses pick up / drop off at the bus stop on Dingwall Road.
Facilities
- ATM Machine
- Yes
- Located outside the station
- Public Wi-Fi
- Yes
- Wifi information at this station
- Refreshment facilities
- Yes
- Coffee shop Coffee kiosk Food outlet (Seating available)
- Shops
- Yes
- Type of shops available
- Shoe repairer Wide range of shops Off Licence Passport Photo Booth
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
- There are heated waiting rooms and covered waiting areas on each platform
- Waiting rooms opening hours
-
Waiting area may only be available during staffed hours at some locations
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 138 1016 | Textphone - 0800 138 1018
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 24 Hours a Day
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
- Staff help available opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This is a Category A station: This station has step-free access to all platforms. Lifts to overbridge from all platforms and side entrance. Long steep ramps to platforms from main entrance. (over 1:10 gradient).
Assistance Meeting Point is the Information Point on station concourse. - Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Wheelchairs may only be available when the station is staffed
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