Last updated:Yesterday at 23:28
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Yesterday at 21:18
Train companies affected:South Western Railway
Haslemere (HSL)
Haslemere station, Lower Street, Haslemere, Surrey, GU27 2PE
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:25 - 20:00
- Opening Hours Saturday: 07:00 - 19:00
- Opening Hours Sunday: 08:00 - 19:00
Location
Outside the station entrance and in booking hall
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Haslemere ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
- Yes - from information point
Customer Information Screens
No
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 20:44
- Staff Help Available Saturday: 06:00 - 20:44
- Staff Help Available Sunday: 08:00 - 18:00
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Services Department on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Haslemere.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Heated waiting room on Platforms 2/3.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not currently available at Haslemere. Regular passengers can contact the Haslemere Hoppa accessible transport service on 01428 681701 (0800-1800 Monday to Friday) who may be able to provide accessible transport.
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 20:44
- Staff help available Saturday: 06:00 - 20:44
- Staff help available Sunday: 08:00 - 18:00
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
Yes
The toilets are located on Platform 2/3. The National key toilets are located on Platform 2/3; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
Yes
Heated waiting room on Platforms 2/3.
Seating Area
Yes
Spaces
358 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.70
- Off-peak rate £5.20
- Rate per day £10.40
- Rate on Saturday £5.20
- Rate on Sunday £5.20
- Rate per week £41.40
- Rate per month £145.90
- Rate per 3 months £437.70
- Rate per year £1459.00
Notes
RingGo Code 77483.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £5.20.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £15.60.
ATM
Yes
Refreshment Facilities
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
192 spaces
A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.
Type of Storage
Compounds
Location
Platform 1 and car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt off Lower Street (B2131)
Information to plan your onward journey is available in a printable format here
