Hamstead (Birmingham) (HSD)

Managed by West Midlands Railway 

 
Hamstead station
Old Walsall Road
Hamstead
West Midlands
B42 1NJ
 

Station facilities

  • Station seating facilities

    Station seating facilities
  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Hamstead (Birmingham)

Stations made easy

Route planning around the station including maps and platforms

Show [HSD] route

 

Getting to and from the station

 
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Millenium 0121 357 3333

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday, Tuesday, Wednesday, Thursday 06:00 - 13:00
Friday 07:00 - 13:00
15:00 - 17:00
Saturday 09:00 - 16:00
Sunday Closed

None

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 13:00
15:00 - 17:00
Saturday 09:00 - 16:00
Sunday Closed
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

On both platforms

Customer Services

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.

Ticket gates
No
CCTV
No
Location for Rail Replacement Services

When rail replacement buses are running, these will pick up and drop off outside the shops on Rocky Lane.

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 0248998
Assisted travel

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don’t forget you can always simply ‘turn up and go’ without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

Helpline opening hours
Monday - Sunday 08:00 - 22:00

Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)

Staff help available
Yes
Staff help available opening times
Monday, Tuesday, Wednesday, Thursday 06:00 - 13:00
Friday 07:00 - 13:00
15:00 - 17:00
Saturday 09:00 - 16:00
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Access to Birmingham platform and Booking Hall via 30m ramp down from road. Access from road overbridge to Walsall platform via 70m ramp, alternatively 31 steps. Step-free route between platforms is 185m.

Wheelchairs available
No

Station Map

 
Station plan

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