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Ingatestone (INT)

Ingatestone station, Station Lane, Ingatestone, Essex, CM4 0BW

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:40
  • Opening Hours Saturday: 06:00 - 12:45
  • Opening Hours Sunday: 07:30 - 15:30
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • No
Use Oyster or Contactless Pay as you go here

No

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 19:40
  • Information Services Opening Times Saturday: 06:00 - 12:45
  • Information Services Opening Times Sunday: 07:30 - 15:30

Information from staff at this station is available during scheduled station opening hours, as above. Help points are also available for customers to use 24/7.

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 19:40
  • Staff Help Available Saturday: 06:00 - 12:45
  • Staff Help Available Sunday: 07:30 - 15:30

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Shenfield station, which is approximately five miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards London) - Next to the waiting room, fixed to the platform-facing wall of the station building

  • Platform 2 (for trains towards Chelmsford and Colchester) - Next to the side entrance to the station and the footbridge steps, fixed to the platform-facing wall of the station building

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This station has step free access to both platforms but from different locations on Station Lane / Hall Lane, with approximately 350 metres between the entrances to each platform via the roadside. There is a stepped footbridge between the platforms. Platform 1 (for trains towards London) is accessible via the access road off Hall Lane, just beyond the level crossing, and Platform 2 (for trains towards Chelmsford and Colchester) is accessible from the station car park.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 06:00 - 19:00
  • Waiting rooms Saturday: 06:00 - 12:00
  • Waiting rooms Sunday: 07:30 - 15:00

There is a waiting room located in the station building on Platform 1 (for trains towards London). The waiting room on Platform 2 (for trains towards Chelmsford and Colchester) is located in the station building opposite the ticket office, and is accessed from the booking hall.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

Ingatestone Car Park 1

11 spaces

Ingatestone Car Park 2

Not Specified

Ingatestone Car Park 1 

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Ingatestone Car Park 1

Ingatestone Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 19:40
  • Staff help available Saturday: 06:00 - 12:45
  • Staff help available Sunday: 07:30 - 15:30

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Shenfield station, which is approximately five miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards London) - Next to the waiting room, fixed to the platform-facing wall of the station building

  • Platform 2 (for trains towards Chelmsford and Colchester) - Next to the side entrance to the station and the footbridge steps, fixed to the platform-facing wall of the station building

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

Yes

The male and the female toilets are located next to the bottom of the footbridge steps on Platform 1 (for trains towards London), and next to the side entrance to the station on Platform 2 (for trains towards Chelmsford and Colchester). An accessible toilet is available for radar key holders and can be accessed via the waiting room on Platform 1. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 06:00 - 19:00Saturday 06:00 - 12:00Sunday 07:30 - 15:00

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:00 - 19:00
  • Waiting Rooms Saturday: 06:00 - 12:00
  • Waiting Rooms Sunday: 07:30 - 15:00

There is a waiting room located in the station building on Platform 1 (for trains towards London). The waiting room on Platform 2 (for trains towards Chelmsford and Colchester) is located in the station building opposite the ticket office, and is accessed from the booking hall.

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

241 spaces

Accessible spaces

11 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £7.80
  • Rate on Saturday £5.00
  • Rate on Sunday £5.00
  • Rate per week £30.00
  • Rate per month £166.00
  • Rate per 3 months £475.00
  • Rate per year £1663.00

Car Parking Availability
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Refreshment Facilities

No

Pay Phones

No

Post Boxes

Yes

Bicycle Storage

Spaces

48 spaces

Type of Storage

Compounds

Location

A secure cycle parking compound with 48 spaces is located behind Platform 1 (for trains towards London) and can be accessed from the platform itself, or from the smaller car park which is adjacent to Platform 1.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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