Last updated:Today at 00:51
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
Northallerton (NTR)
Northallerton station, Boroughbridge Road, Northallerton, North Yorkshire, DL7 8AN
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:30 - 18:30
- Opening Hours Saturday: 05:30 - 18:30
- Opening Hours Sunday: 09:00 - 18:30
Location
The ticket office is located by the main car park and not on the station platforms.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
- Staff Help Available Monday to Friday: 05:30 - 18:30
- Staff Help Available Saturday: 05:30 - 18:30
- Staff Help Available Sunday: 09:00 - 18:30
Customer Help Points
Yes
Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer Services Notes
To speak to a member of our team, please call: 0345 600 1671.
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and both platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
The accessible toilets are located in the station building, these toilets don't require a radar key.
Waiting rooms
Yes
Heated waiting rooms are available on both platforms.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
10 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:30 - 18:30
- Staff help available Saturday: 05:30 - 18:30
- Staff help available Sunday: 09:00 - 18:30
Customer Help Points and Meeting Point
Yes
Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
- Helpline Monday to Sunday: Yes
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Toilets
Yes
The toilets are located in the station building.
Accessible Toilets
No
The accessible toilets are located in the station building, these toilets don't require a radar key.
Baby Changing
Yes
Waiting Rooms
Yes
Heated waiting rooms are available on both platforms.
Seating Area
Yes
Operator
TransPennine Express
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
131 spaces
Accessible spaces
10 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £4.80
- Rate on Saturday £4.80
- Rate on Sunday £4.80
- Rate per week £22.00
- Rate per month £68.00
- Rate per 3 months £182.00
- Rate per year £545.00
Refreshment Facilities
No
Shops
Yes
There is a newsagent located in the booking hall.
Pay Phones
Yes
Bicycle Storage
Spaces
72 spaces
Type of Storage
Stands & Racks
Location
2 Tier Stands located outside the ticket office.
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Outside the Ticket Office.
The nearest taxi rank is adjacent to the ticket office.
Information to plan your onward journey is available in a printable format here