Last updated:Today at 13:50
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 13:15
Train companies affected:South Western Railway
Northallerton station, Boroughbridge Road, Northallerton, North Yorkshire, DL7 8AN
The ticket office is located by the main car park and not on the station platforms.
Yes
Yes
Yes
Yes
Yes
No
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Yes
Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
To speak to a member of our team, please call: 0345 600 1671.
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No
Yes
This station has step-free access to all platforms / the platform.
This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and both platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
No
Yes
Yes
Yes
Yes
No
The accessible toilets are located in the station building, these toilets don't require a radar key.
Yes
Heated waiting rooms are available on both platforms.
Yes
Yes
No
Yes
10 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Yes
Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Yes
The toilets are located in the station building.
No
The accessible toilets are located in the station building, these toilets don't require a radar key.
Yes
Yes
Heated waiting rooms are available on both platforms.
Yes
TransPennine Express
131 spaces
10 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Yes
No
Parking charges apply
No
Yes
There is a newsagent located in the booking hall.
Yes
72 spaces
Stands & Racks
2 Tier Stands located outside the ticket office.
Yes
No
There are no cycle hire facilities at this station
Outside the Ticket Office.
The nearest taxi rank is adjacent to the ticket office.
Information to plan your onward journey is available in a printable format here