Last updated:Today at 20:51
Train companies affected:Avanti West Coast, London Northwestern Railway
Paddock Wood (PDW)
Paddock Wood station, Station Approach, Paddock Wood, Kent, TN12 6ER
The lifts are out of order between platform 2 and the overbridge at Paddock Wood station. Step-free access is still available by exiting and re-entering the station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 19:00
- Opening Hours,Saturday: 08:00 - 14:30
- Opening Hours,Sunday: 08:10 - 14:30
This station is not continuously staffed please see staffing times for details of when staff are available.
Location
On way in to access trains from Station Approach Road side
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
station forecourt
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday to Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 19:00
- Staff Help Available,Saturday: 08:00 - 14:30
- Staff Help Available,Sunday: 08:10 - 14:30
Customer Help Points
Yes
On platform
Customer Services Notes
0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to platform 1 via main entrance. Lift and step access via station footbridge to Platform 2 for services towards Ashford International and platform 3 for services towards Maidstone West and Strood. Step free access direct to platform 2 and 3 via side entrance. Access to all platforms and interchange via lifts and steps.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
station forecourt
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platform 1 - Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Available
Heated waiting area in booking hall only available when staff are present.
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
16 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 19:00
- Staff help available,Saturday: 08:00 - 14:30
- Staff help available,Sunday: 08:10 - 14:30
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
Nearest accessible station
Help Point location
There are Help Points
Toilets
Available
Platform 1 - Available during staffing hours
Accessible Toilets
Available
Platform 1 - Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Available
Platform 1- Available during staffing hours
Waiting Rooms
Available
Heated waiting area in booking hall only available when staff are present.
Seating Area
Available
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
481 spaces
Accessible spaces
16 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £7.40
- Rate per day £8.20
- Rate on Saturday £6.50
- Rate on Sunday £4.50
- Rate per week £33.60
- Rate per month £118.80
- Rate per 3 months £354.90
- Rate per 6 months £709.00
- Rate per year £1271.00
Notes
Off peak evening rate (after 18:00) - £3.50
Refreshment Facilities
Available
Coffee shop and Selecta vending machine
Shops
Available
newspapers
Public Telephones
No
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
96 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
car park, upside
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station forecourt outside the exit on Platform 1.
in front of station
Information to plan your onward journey is available in a printable format here
