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Stonehouse (SHU)

Stonehouse station, Burdett Road, Stonehouse, Gloucestershire, GL10 2JW

Stonehouse ticket office reduced opening hours

The ticket office will have the following changes to planned opening hours:

Friday 12th April 0700 to 1130

Saturday 13th April Closed

Monday 15th April Closed

Tuesday 16th April 0700 to 1130

Wednesday 17th April 0700 to 1130

Thursday 18th April 0700 to 1130

Friday 19th April 0700 to 1130

Saturday 20th April Closed

Please buy tickets at the ticket machine or digitally

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 10:45
  • Opening Hours Saturday: 07:10 - 10:40
  • Opening Hours Sunday: No
Location

On Gloucester bound platform

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Smartcard Accepted

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:25 - 09:55
  • Information Services Opening Times Saturday: 07:10 - 10:40
  • Information Services Opening Times Sunday: No

Staff Help Available

No

Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Luggage Storage

No

Lost Property

Yes

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

Step-free category B2 station - “Some step-free access to all platforms"

Access to both platforms are step free although inter platform step free access is via a walk of approximately 700m between platforms using public paths. There is a stepped footbridge between the two platforms.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

High speed trains servicing this station are unable to set down or pick up wheelchair passengers. The units which operate every other hour can assist with wheelchairs. Please contact the helpline for further information.

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available

No

Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

25 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

High speed trains servicing this station are unable to set down or pick up wheelchair passengers. The units which operate every other hour can assist with wheelchairs. Please contact the helpline for further information.

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £2.30
  • Rate per day £3.30
  • Rate on Saturday £2.30
  • Rate on Sunday £2.30
  • Rate per week £16.50
  • Rate per month £55.00
  • Rate per 3 months £152.00
  • Rate per year £530.00

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

No

Find WiFi Hotspots near this station

Bicycle Storage

Spaces

6 spaces

Type of Storage

Stands

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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