Last updated:Today at 05:33
Train companies affected:South Western Railway
Stonehouse (SHU)
Stonehouse station, Burdett Road, Stonehouse, Gloucestershire, GL10 2JW
Stonehouse ticket office reduced opening hours
The ticket office will have the following limited opening hours:
Friday 1st December - 0700 to 1130
Saturday 2nd December - 0800 to 1230
Monday 4th December - closed
Tuesday 5th to Friday 8th December - 0700 to 1130
Saturday 9th December - 0800 to 1230
Please buy tickets at the ticket machine or digitally
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 10:45
- Opening Hours Saturday: 07:10 - 10:40
- Opening Hours Sunday: No
Location
On Gloucester bound platform
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Smartcard Accepted
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:25 - 09:55
- Information Services Opening Times Saturday: 07:10 - 10:40
- Information Services Opening Times Sunday: No
Staff Help Available
No
Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step-free category B2 station - “Some step-free access to all platforms"
Access to both platforms are step free although inter platform step free access is via a walk of approximately 700m between platforms using public paths. There is a stepped footbridge between the two platforms.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
High speed trains servicing this station are unable to set down or pick up wheelchair passengers. The units which operate every other hour can assist with wheelchairs. Please contact the helpline for further information.
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
No
Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
25 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
High speed trains servicing this station are unable to set down or pick up wheelchair passengers. The units which operate every other hour can assist with wheelchairs. Please contact the helpline for further information.
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £2.30
- Rate per day £3.30
- Rate on Saturday £2.30
- Rate on Sunday £2.30
- Rate per week £16.50
- Rate per month £55.00
- Rate per 3 months £152.00
- Rate per year £530.00
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
No
Find WiFi Hotspots near this station
Bicycle Storage
Spaces
6 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Outside the Post Office on the main road. Taxis from the main entrance
Information to plan your onward journey is available in a printable format here
