Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering public transport (700mm wide by 1200mm long). There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of 550mm.

There are a limited number of spaces available to wheelchair users on each train, it is important therefore that you recommend that customers book their space in advance.

Powered Scooters

Because scooters come in a wide variety of shapes and sizes, many have problems on trains, including: tipping backwards on ramps; being heavier than the ramp's safe working load; or being the wrong shape to manoeuvre safely inside a carriage.
These problems mean that some companies have trains that cannot carry scooters so if you are a scooter-user who wants to travel by rail, we recommend you contact Passenger Assist on 08000 223 720 to check the service you wish to use can safely accommodate your scooter.

Passenger Assist can also confirm that all the stations and trains you want to use are accessible. If you require assistance please let them know

IMPORTANT: When we use the terms 'scooter' or 'powered scooter' on National Rail services, we define them as “class 2” and “class 3” invalid carriages, as defined by https://www.gov.uk/mobility-scooters-and-powered-wheelchairs-rules

Wheelchair Dimensions

Standard wheelchair dimensions image


Further Information

Useful information from the Government on mobility scooters and powered wheelchairs is available at www.gov.uk/government/publications/mobility-scooters-and-powered-wheelchairs-on-the-road-some-guidance-for-users or by clicking the image on the left.






Train Operating Company Policy's

Below is a summary of each Train Operators and their Policy, along with contact details.