Common Questions


Page last updated Monday 26 July 2021, 12:19

Here, we provide answers to some of the most common questions rail passengers might have about what Coronavirus means for them, their journey and the railway.

How will I be able to find out if my train is affected?
Please check your journey before you travel using the journey planner here or find live station departure/arrival information here. Rail companies will be promoting changes to timetables on trains, at stations and via their social media channels.



Rail companies have added more than 2,500 daily services to the timetable since 16th May, which has brought the total number of daily weekday services to over 20,500. As more passengers return social distancing may not always be possible so rail companies are providing better information to help people avoid busier trains. If you are travelling by train please travel at quieter times and book in advance where possible.

What is your advice to passengers who are unwell and need to travel home?

If people have symptoms of Coronavirus, and need to travel home to self-isolate, they may do so but should try to keep away from other passengers and staff, and catch coughs and sneezes in a tissue.

I need assistance to complete my journey. Will this still be available? Even if I have symptoms of Coronavirus?

You should not be travelling if you have symptoms of Coronavirus, you should stay at home.

If you need assistance when travelling on National Rail services, staff will continue to provide help so that you can get to your home station safely. This is a challenging time for the country and our staff may be affected by Coronavirus, but we will do everything we can to help you complete your journey.

While it is not a requirement to book assistance ahead of time, we strongly recommend that you contact us to discuss your journey as soon as possible - See Assisted Travel page for details 

If rail staff get sick will services be cancelled?

Like everyone, our staff may be affected by Coronavirus and this will limit our ability to operate a full service.
We cannot guarantee there will be no cancellations, but we will protect the most important routes and services so that vital freight and commuter trains keep moving.

I’ve just returned from holiday and have to quarantine for 14 days but I travelled by train to the airport, can I still get the train?

If you have returned from a country that is not exempt from quarantine you can travel by train to get to where you are going to self-isolate if necessary. Please wear a face covering (unless you are exempt), maintain social distance wherever possible and take the most direct route. More information is available on the website

Should rail passengers and staff wear face coverings?

Keeping our customers and staff safe while they travel or work is a top priority.

Train operators will be implementing the government’s new guidance and expecting passengers to wear a face covering in crowded spaces, out of respect for others, unless they are exempt.


Latest Travel Advice

What This Means for Your Services

How You Can Help

Book with Confidence

Seat Reservations

Alert Me by Messenger

Face Coverings

Face Covering Exemptions

Assisted Travel FAQs

London Travel Advice


Last updated:   26 July 2021