Face Covering Exemptions

Page last updated Friday 09 April 2021 11:21

Please be considerate of others and wear a face coving if you can.

Not everyone who travels on National Rail services will be required to wear a face covering. In line with Government policy, those who can wear face coverings must wear them over their nose and mouth, for the full duration of journeys on public transport network in England, Scotland and Wales.

The below is taken from the government guidance.

Face covering exemptions

The following are EXEMPT from the requirement to wear a face covering on public transport services:

  • Children under the age of 11
  • Employees of, or persons providing agreed services to, TfL
  • Police constables (including British Transport Police) officers acting in the course of their duty
  • Members or employees of the emergency services responding to an emergency

You also do not need to wear a face covering if you have a good reason not to. This includes:

  • Where a person cannot put on, wear, or remove a face covering because of a physical or mental illness or impairment or disability (within the meaning of section 6 of the Equality Act 2010), or without severe distress
  • Where a person is providing a lip-reading (or BSL) service to the person they are travelling with
  • Where a person removes their face covering to avoid harm or injury, or the risk of harm or injury, to themselves or others
  • Where a person is travelling to avoid injury, or to escape a risk of harm, and does not have a face covering with them
  • If it is reasonably necessary for a person to eat, drink or take medication, and the person removes their face covering to eat, drink or take medication
  • Where a person is required to remove the face covering by a police constable (including a British Transport Police officer) or another authorised person

Supporting customers who are exempt

There is no formal requirement for anyone who is exempt to have to prove that that is the case and none of the tools outlined below will ask for medical details relating to your exempt status when applying.

The following are not a prerequisite for travel without a face covering, but we understand that some customers would feel more comfortable using one of the following tools or schemes in relation to their exempt status.  Our staff are briefed on these and the detailed exemption criteria.


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Last updated:   09 April 2021