New Malden (NEM)
Managed by South Western Railway
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
New Malden
Getting to and from the station
Bicycle parking
Wheel Racks- Storage sheltered
- Yes
- Storage location
-
Under the railway bridge
- Storage spaces
- 10
- Storage CCTV
- No
- Car Park
- Station Car Park
- Note
-
Weekend tickets available after 1200 Friday £7.90
Off Peak from 1600 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 12
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £6.90
- Off peak rate
- £3.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £34.50
- Monthly rate
- £102.90
- 3 Monthly rate
- £308.70
- Annual rate
- £1029.00
-
Bank Holiday £3.50
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 20:00
Sunday 09:00 - 17:40
Public Holidays 07:00 - 20:00
- Location
-
At each station entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
New Malden ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
- London fare zone
- Zone 4
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
-
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 20:00
Sunday 09:00 - 17:40
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
-
Please register your lost property using the form at SWR Lost Property. It can take several days for items to turn up, we will let you know if they do.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
To Raynes Park: High Street (B283) Bus Stop B
To Kingston / Surbiton: High Street (B283) Bus Stop A
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
-
Find WiFi Hotspots around New Malden station
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Waiting Rooms
- Yes
- Waiting rooms opening hours
-
Closed until further notice
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
- Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- No
- Step free access coverage
- Yes
- Step free access note
- Step-free category B station - This station has step-free access to both platforms via lifts. Access routes to lifts include ramps with a gradient of up to 1:10.
- Wheelchairs available
- No
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