Shepperton (SHP)
Managed by South Western Railway
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shepperton
Getting to and from the station
Bicycle parking
Wheel Racks- Storage sheltered
- No
- Storage location
-
Platform 1 and booking hall entrance
- Storage spaces
- 36
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Phone number
- 0345 6000 650
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 7 with 1 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:25 - 13:00
Saturday 08:00 - 13:00
Sunday 09:00 - 13:00
- Location
-
Near the station entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:25 - 13:00
Saturday 08:00 - 13:00
Sunday 09:00 - 13:00
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Front of Station in Station Approach off Green Lane (B3366)
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Shepperton station
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
- Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step-free category A Station - This station has step-free access to all platforms
- Wheelchairs available
- No
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