Coronavirus Travel Advice


Page last updated Thursday 22 July 2021 at 10:19

The health and wellbeing of our customers and staff is always our top priority. We know passengers may have concerns and rail companies are working closely with government to take the steps needed to keep our vital services moving while keeping customers safe.

Please visit our Safer Travel Pledge page for information on what we are doing to help you Travel with Confidence.


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National Rail companies are asking passengers to continue to follow the latest advice from government and public health officials. 

If travelling by National Rail please check before you travel, book in advance and try to travel at quieter times if you can. Please follow the government guidance and, out of respect for others, wear face coverings if an indoor setting is busy unless you are exempt. As restrictions lift we will continue to help you travel with confidence by: 

  • carrying out more frequent and thorough cleaning than normal on trains and at stations 
  • making extra train carriages available whenever possible 
  • providing better information about how busy services are  

Please remember that stations and trains may be busy, so leave plenty of time for your journey.  

You should also follow public health advice and if you or the people you live with have symptoms of COVID-19 (Coronavirus), you should stay at home and do not travel. Protect yourself and others, download the NHS COVID-19 App.

NHS COVID-19 App banner


If you are resident in Scotland, download the Protect Scotland app at


We want to ensure that if you are travelling you can travel with confidence, which is why the industry is closely monitoring journeys and making adjustments wherever possible to maximise space.

Services have been increased across the country to increase space as more people will be returning to out trains. Please check your journey before you travel using the National Rail Journey Planner or find live station departure/arrival information using the buttons below



  • Sharing advice and information about how to stay healthy - there are public health posters and other information around stations and on trains.
  • Doing more to ensure our trains and stations are clean. The kind of steps being taken include a greater focus on cleaning high-touch areas on trains and at stations; (such as handrails and ticket machine touch screens), increasing the use of antiviral cleaning products and ensuring toilets are well stocked with soap. Trains are also being checked regularly throughout the day in addition to the cleaning which takes place in depots.
  • Helping people book with confidence by offering fee free refunds should your journey plans change. Further information can be found on our Cononavirus Refunds information page.

Coach and Bus operators that are supplying rail replacement vehicles in certain areas are also working hard to ensure that all enhanced cleaning standards are met, including

  • a greater focus on cleaning high-touch areas on vehicles; (such as handrails),
  • increasing the use of antiviral cleaning products
  • Where coaches have the facilities, ensuring toilets are well stocked with soap

If you require assistance when travelling, especially if there is a rail replacement service instead of a train, we recommend that you contact us to discuss your journey as soon as possible - See Assisted Travel page for details.



When at our stations or travelling by train, we’re encouraging everyone to follow these guidelines:

Guidance on during your journey on National Rail services
  • Travel at quieter times if you can - generally after 09:30 in cities and large towns or 09:00 everywhere else
  • Purchase your ticket online or on via smartphone apps (where available).
  • Wear a face covering in crowded spaces out of respect for others, unless you are exempt. If you are travelling to or within Scotland or Wales you must wear a face covering unless you are exempt.
  • Paying for tickets by contactless payment, where available.
  • Wash your hands often with soap and water for at least 20 seconds before and after your journey. If soap and water are not available, use an alcohol-based hand sanitiser.
  • Follow public health advice on your journey. For example, cover your cough or sneeze with a tissue and then throw away the tissue in a bin.


There is information on our dedicated London Travel Advice page.


Common Questions

Book with Confidence

Train Operating Companies' Guidance


Assisted Travel FAQs

London Travel Advice

Alert Me by Messenger


Face Coverings

Face Covering Exemptions

Employers Advice


Last updated:   22 July 2021