Stations & on train

 

Luggage & animals

Our advice and regulations on what you can and cannot take on our trains.

Luggage

Customers may take up to three items of personal luggage free of charge, this includes two large items (such as suitcases or rucksacks) and one item of smaller hand luggage (such as a briefcase). Full details of the free allowances are available at stations.

Excess luggage and certain more bulky items (such as skis) may be carried, subject to available space, at an extra charge.

Customers should check with Customer Services of individual Train Companies for further details.

Note: on some Gatwick Express services, bulky items such as skis are conveyed free in the luggage van. There is plenty of space on board for other luggage. Check with operator for more details.

Accompanied animals and articles for which charges are payable

  • Each additional item of personal luggage above the free allowance.
  • Each seat occupied by luggage, container or other articles when the seat is needed for passenger use.
  • Each cat, dog or small animal exceeding the free allowance.
  • Each article exceeding one metre in any dimension that can be carried by one person.

Articles and Animals not carried

  • Articles exceeding one metre in any dimension that cannot be carried by the passenger concerned. This includes canoes, hang-gliders, sail/surf
    boards, large furniture and any large musical instrument that cannot be carried without assistance.
  • Motorcycles, mopeds, motor scooters and motorised cycles.
  • Livestock (for example, pigs. sheep and goats).
  • Any animal or article which, in the opinion of the train company staff, is causing or is likely to cause inconvenience to passengers due to its size or behaviour. On train staff are authorised to have items such as these removed from the train.

Transporting animals by train

  • Customers may take with them, free of charge and subject to conditions below, dogs, cats and other small animals (maximum two per passenger) provided they do not endanger or inconvenience customers or staff
  • Dogs, unless contained in a basket, must be kept on a lead throughout the journey, including at stations
  • Dogs without leads, cats, birds and small animals must be carried in an enclosed basket, cage or pet carrier. It must be rigid and not open (to prevent escape) and the animal able to stand and lie down in comfort
  • Animals and containers must not occupy seats, otherwise a charge will be made
  • On Sleeper services, animals are not allowed in restaurant cars except for assistance dogs, which are allowed into the restaurant car provided a suitable table and seat is available. However, if a table is not available, every effort will be made to serve meals at a customer’s seat or berth.
  • Caledonian Sleeper allows dogs to accompany customers subject to a charge for a heavy duty clean  This charge is waived for assistance animals.  Customers are asked to notify Caledonian Sleeper in advance to ensure that suitable accommodation is provided for the customer.
  • Booking for all dogs travelling in Sleepers should be made at least 48 hours in advance
  • Byelaw 16 allows the train company to refuse carriage or entry to any animal, except assistance animals. If your dog or other animal causes a nuisance or inconvenience to other customers, you may be asked to remove it from the train or railway premises by the Train Company or Rail Service Company staff

Assistance animals by train

  • Assistance dogs are allowed on Sleeper services provided both the customer and dog are booked into single-occupant accommodation.
  • Assistance dogs are conveyed free and no cleaning charge will be applied.
  • the National Rail Conditions of Travel (Condition 24.6) prohibits livestock from being carried, any assistance animal that is not a dog is not allowed to be taken on board without observing the rules noted above.