Merstham (MHM)
Managed by Southern
Station facilities
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Station seating facilities
Station seating facilities A heated waiting room is available in the booking hall and shelters on both platforms -
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets Platform 1
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Pay phone
-
Internet
-
Post box
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Tourist information office
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Shops
Merstham
Getting to and from the station
Bicycle parking
YES- Storage sheltered
- Yes
- Storage location
- Station front, Platforms 1 and 2
- Storage spaces
- 112
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- APCOA Parking UK
- Web address
- https://www.southernrailway.com/travel-information/plan-your-journey/car-parking
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 195 with 4 accessible spaces available
- Accessible spaces may be used, free of charge, by Blue Badge holders. The car park is controlled by number plate recognition. You must ensure you display the full blue badge pack AND call/text the number shown at the station bays to register for free parking on the day of use. Penalty notice
- Free of charge
- No
- Daily rate
- £6.70
- Saturday rate
- £6.60
- Sunday rate
- £2.25
- Weekly rate
- £27.50
- Monthly rate
- £106.40
- 3 Monthly rate
- £294.70
- Annual rate
- £1098.50
- CCTV Coverage
- Yes
- Onward travel information
- Information to plan your onward journey is available in a printable format here.
- Taxi
- Yes
- Impaired mobility set down / pick up points available
- Yes
- Located at the front of the station
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 19:35
Saturday 06:10 - 19:35
Sunday 08:30 - 16:40
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
- For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Southern Thameslink
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:50 - 20:30
Sunday 06:00 - 20:30
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Platform 1/2
- Lost Property
- Yes
- Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- No
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
-
Platform 1
- Accessible toilets
- No
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- A heated waiting room is available in the booking hall and shelters on both platforms
- Waiting rooms opening hours
-
Waiting area may only be available during staffed hours at some locations
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 138 1016 | Textphone - 0800 138 1018
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- There is no ramp available to provide level access between train and platform at this station
- Staff help available opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:50 - 20:30
Sunday 06:00 - 20:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This is a Category B1 station: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path. No step-free interchange between platforms.
Assistance Meeting Point is the Ticket Office. - Wheelchairs available
- No
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