Merstham (MHM)
Managed by Southern
Station facilities
-
Station seating facilities
Station seating facilities Waiting room in Booking hall. Shelters on both platforms. -
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets Platform 1
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Merstham
Getting to and from the station
Bicycle parking
YES- Storage sheltered
- Yes
- Storage location
- Station front, Platforms 1 and 2
- Storage spaces
- 112
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- APCOA Parking UK
- Web address
- https://www.southernrailway.com/travel-information/plan-your-journey/car-parking
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Blue badge spaces
- Free of charge
- No
- CCTV Coverage
- Yes
- Onward travel information
- Information to plan your onward journey is available in a printable format here.
- Taxi
- Yes
- Impaired mobility set down / pick up points available
- Yes
- Located at the front of the station
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 19:35
Saturday 06:10 - 19:35
Sunday 08:30 - 16:40
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- You can top up pay-as-you-go on Oyster using the self service ticket machines. Oyster Cards cannot be purchased at this station.
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
- Smartcards are available online at : www.southernrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Southern
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:50 - 20:30
Sunday 06:00 - 20:30
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Platform 1/2
- Lost Property
- Yes
- Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- No
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
-
Platform 1
- Accessible toilets
- No
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- Waiting room in Booking hall. Shelters on both platforms.
- Waiting rooms opening hours
-
Waiting rooms normally available when station is staffed
Accessibility and mobility access
- Helpline Contact
- Please contact the helpline by phone on 0800 138 1016 or by emailing myjourney@southernrailway.com to ensure that arrangements are in place.
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- Staff help available opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:50 - 20:30
Sunday 06:00 - 20:30
- Ramp for train access
- No
- Step free access coverage
- No
- Step free access note
- This is a Category B1 station: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path. No step-free interchange between platforms. Assistance Meeting Point is the Ticket Office.
- Wheelchairs available
- No
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