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Shrewsbury (SHR)

Shrewsbury Station, Castle Foregate, Shrewsbury, Shropshire, SY1 2DQ

The lifts are out of order at Shrewsbury station. If you require the lift at this station, please speak to a member of on-board staff who can arrange for you to travel to the next accessible station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:20 - 20:40
  • Opening Hours Saturday: 05:20 - 19:40
  • Opening Hours Sunday: 07:20 - 19:40
Location

On the left in the station subway

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

The ticket machine(s) take cash, and major debit and credit cards. Ticket machines are touchscreen controls.

Ticket machines are located in the subway at the station entrance.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Saturday: 04:00 - 01:00
  • Information Services Opening Times Sunday: 07:00 - 00:45

Staff Help Available

  • Staff Help Available Monday to Saturday: 04:00 - 01:00
  • Staff Help Available Sunday: 07:00 - 00:45

Monday to Saturday 04:00 to 01:00

Sunday 07:00 to 00:45

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Customer Help Points

Yes

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A.

Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.

Ticket barriers and gates

Yes

Wide aisle ticket gates available.

Accessible ticket machines

Yes

The ticket machine(s) take cash, and major debit and credit cards. Ticket machines are touchscreen controls.

Ticket machines are located in the subway at the station entrance.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Waiting rooms
  • Waiting rooms Monday to Sunday & Public Holidays: 04:00 - 01:00
  • Waiting rooms Monday to Sunday & Public Holidays: 07:00 - 19:00

The waiting room on platform 4-7 is open Monday-Sunday 04:00-01:00.

The waiting room on platform 3 is open Monday-Sunday 07:00-19:00.

There is a waiting room on platform 4-7 and a waiting room on platform 3.

Seating area

Yes

Accessible public telephones

No

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Set down/ pick up point is located at the station front, under a canopy.

Accessible spaces

Shrewsbury Car Park 1

0 spaces

Shrewsbury Car Park 2

5 spaces

Accessible car park equipment

Shrewsbury Car Park 1

Shrewsbury Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 04:00 - 01:00
  • Staff help available Sunday: 07:00 - 00:45

Monday to Saturday 04:00 to 01:00

Sunday 07:00 to 00:45

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Accessible Toilets

Yes

The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Sunday & Public Holidays: 04:00 - 01:00
  • Waiting Rooms Monday to Sunday & Public Holidays: 07:00 - 19:00

The waiting room on platform 4-7 is open Monday-Sunday 04:00-01:00.

The waiting room on platform 3 is open Monday-Sunday 07:00-19:00.

There is a waiting room on platform 4-7 and a waiting room on platform 3.

Seating Area

Yes

First Class Lounge

No

Howard Street

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Monday to Sunday: Yes
  • Car Parking Availability Monday to Sunday: Yes
Spaces

145 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Set down/ pick up point is located at the station front, under a canopy.

Car park CCTV

Yes

Parking charges

Parking charges apply

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

Station Forecourt

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Monday to Sunday: Yes
  • Car Parking Availability Monday to Sunday: Yes
Spaces

8 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Set down/ pick up point is located at the station front, under a canopy.

Car park CCTV

Yes

Parking charges

Parking charges apply

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

The 8 spaces are 20-minute stay only bays.

ATM

No

Refreshment Facilities

Yes

Two cafes are to be found at Shrewsbury station. The first is to the left of the station entrance as you enter the main station building. There is a Starbucks on the main island platforms with entrance doors off either platforms 4 and 7.

Shops

Yes

Pay Phones

No

Accessible Public Telephones

No

Post Boxes

Yes

Bicycle Storage

Spaces

72 spaces

Type of Storage

Stands

Location

There are several cycle parking areas at Shrewsbury station.

20 Rail stands providing for up to 40 bicycle parking spaces are located at the northern end of Platform 7. These are beyond the gateline.

10 Rail stands providing for up to 20 bicycle parking spaces are located to the right of the main station entrance, by the station forecourt.

6 Rail stands providing for up to 12 bicycle parking spaces are located on Platform 3.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station.

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