Shrewsbury (SHR)
Shrewsbury Station, Castle Foregate, Shrewsbury, Shropshire, SY1 2DQ
The lifts are out of order between platforms 4, 5, 6, 7 and the subway at Shrewsbury station. If you require the lift at this station, please speak to a member of on-board staff who can arrange for you to travel to the next accessible station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:20 - 20:40
- Opening Hours Saturday: 05:20 - 19:40
- Opening Hours Sunday: 07:20 - 19:40
Location
On the left in the station subway
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards. Ticket machines are touchscreen controls.
Ticket machines are located in the subway at the station entrance.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 04:00 - 01:00
- Information Services Opening Times Sunday: 07:00 - 00:45
Staff Help Available
- Staff Help Available Monday to Saturday: 04:00 - 01:00
- Staff Help Available Sunday: 07:00 - 00:45
Monday to Saturday 04:00 to 01:00
Sunday 07:00 to 00:45
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.
Ticket barriers and gates
Yes
Wide aisle ticket gates available.
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards. Ticket machines are touchscreen controls.
Ticket machines are located in the subway at the station entrance.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Waiting rooms
- Waiting rooms Monday to Sunday & Public Holidays: 04:00 - 01:00
- Waiting rooms Monday to Sunday & Public Holidays: 07:00 - 19:00
The waiting room on platform 4-7 is open Monday-Sunday 04:00-01:00.
The waiting room on platform 3 is open Monday-Sunday 07:00-19:00.
There is a waiting room on platform 4-7 and a waiting room on platform 3.
Seating area
Yes
Accessible public telephones
No
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Set down/ pick up point is located at the station front, under a canopy.
Accessible spaces
Shrewsbury Car Park 1
0 spaces
Shrewsbury Car Park 2
5 spaces
Accessible car park equipment
Shrewsbury Car Park 1
Shrewsbury Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Saturday: 04:00 - 01:00
- Staff help available Sunday: 07:00 - 00:45
Monday to Saturday 04:00 to 01:00
Sunday 07:00 to 00:45
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Accessible Toilets
Yes
The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday & Public Holidays: 04:00 - 01:00
- Waiting Rooms Monday to Sunday & Public Holidays: 07:00 - 19:00
The waiting room on platform 4-7 is open Monday-Sunday 04:00-01:00.
The waiting room on platform 3 is open Monday-Sunday 07:00-19:00.
There is a waiting room on platform 4-7 and a waiting room on platform 3.
Seating Area
Yes
First Class Lounge
No
Howard Street
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Sunday: Yes
Spaces
145 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Set down/ pick up point is located at the station front, under a canopy.
Car park CCTV
Yes
Parking charges
Parking charges apply
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Station Forecourt
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Sunday: Yes
Spaces
8 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Set down/ pick up point is located at the station front, under a canopy.
Car park CCTV
Yes
Parking charges
Parking charges apply
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
The 8 spaces are 20-minute stay only bays.
ATM
No
Refreshment Facilities
Yes
Two cafes are to be found at Shrewsbury station. The first is to the left of the station entrance as you enter the main station building. There is a Starbucks on the main island platforms with entrance doors off either platforms 4 and 7.
Shops
Yes
Pay Phones
No
Accessible Public Telephones
No
Post Boxes
Yes
Bicycle Storage
Spaces
72 spaces
Type of Storage
Stands
Location
There are several cycle parking areas at Shrewsbury station.
20 Rail stands providing for up to 40 bicycle parking spaces are located at the northern end of Platform 7. These are beyond the gateline.
10 Rail stands providing for up to 20 bicycle parking spaces are located to the right of the main station entrance, by the station forecourt.
6 Rail stands providing for up to 12 bicycle parking spaces are located on Platform 3.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
Rail replacement vehicles will operate from the front of the station.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Pick up and set down. There is a marked area at edge of car park at the station front.
Bus stops are located near the station on Castle Street.
Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk
Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There are no cycle hire facilities at this station.
