TPE Corporate (First Class)

Online and Telesales

TPE Corporate (First Class) tickets are valid for outward travel on the date shown on the ticket and until 04:29 the following day.

TPE Corporate (First Class) tickets are valid for return travel for one calendar month from the date shown on the ticket and until 04:29 the following day.

Refundable until 23:59 the day before the ticket becomes valid for travel.

Not refundable once the ticket has become valid for travel unless Condition 30 of the National Rail Conditions of Travel (failure of train service) applies.

In exceptional circumstances a refund may be considered on unused or part-used tickets that have become valid for travel. In such cases an application must be made to the retailer within 28 days of the expiry date of the ticket and should include the reason for non-use. Additional evidence may be requested, refunds will be on a discretionary basis, and any use made of the ticket may mean that in some circumstances no refund will be due.

Refunds are only available from the retailer that sold the tickets.

An administration fee (up to a maximum of £5 per ticket) may be applied.

• If you wish to change your date or time of travel you can do so through your retailer up until one day before departure. Change of Train fees may apply.

• On the day of departure if you choose not to travel on your booked outward train you will need to purchase the appropriate walk-up ticket for the train on which you travel.

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