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Last updated:Today at 15:29
Train companies affected:London Overground
Last updated:Today at 15:10
Train companies affected:South Western Railway
Last updated:3 days ago
Train companies affected:National Rail

TrainTracker™

You can get real-time journey information over the phone with TrainTracker™

About TrainTracker

You can call TrainTracker on: 03457 48 49 50.

National Rail Enquiries offers information services to customers on the move. Our website is viewable on handheld devices and we provide text-based and phone-based self-service information.

All these channels are updated simultaneously and in real time, so you are guaranteed the latest information regardless of how you choose to access it. 

TrainTracker is ideal for people who require train times either for today or for the next 3 months and are away from the internet.

TrainTracker uses a high quality speech recognition service to let you request real-time journey information over the phone. By answering no more than 4 simple questions it can give you the same real-time train running information as our website, including whether your train is delayed or cancelled and, if we have it, the reason for the delay or cancellation.

But TrainTracker does more than just live train running information. If you ask it to, TrainTracker can also give you train times for your journey up to 3 months in advance and even advise you of the cheapest available fare, including Oyster pay as you go where this is available.

Call TrainTracker on 03457 48 49 50 for live train information for today, or timetable and fares information for the next 3 months.

Calls cost no more than calls to geographic 01 or 02 numbers. Calls from landlines and mobiles are included in free call packages and discount schemes.

More Information on TrainTracker™

Calls cost no more than calls to geographic numbers (01 or 02) and may be included in inclusive minutes and discount schemes in the same way.

Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute.

Calls from landlines and mobiles are included in free call packages.

TrainTracker remembers your previous requests.

When you call TrainTracker it searches its records to see if you have called before and will try to offer you details of a specific journey. This is ideal if you call the service regularly about the same journey, for example your commute to work. TrainTracker will recognise your number and ask if you are calling about your regular journey. This saves you having to repeat your home and work stations every time, saving you time and potentially reducing the cost of your call. This adaptation is based on how frequently you call TrainTracker, the time of day and other aspects of your call profile.

This adaptation includes:

  • repeats of the most recently requested information

  • information relating to travel today

  • return trains for journeys you’ve asked about where the outbound travel was today or yesterday

  • regularly requested routes

This may be based on frequency of calling, time of day and other aspects of your call profile. 

Use of the service indicates acceptance of the storage of the information required for the adaptation features to work.

TrainTracker should work in most conditions but, like all speech recognition services, loud background noise or poor reception can impact on its ability to correctly understand what you are saying. To help with this TrainTracker also allows you to use your touchtone keypad to answer questions.

For example, to ask for Oxford station you can select 693673 on your keypad to spell out “oxford”. Note: some Blackberry and other mobile phone users whose handsets do not use the standard keypad layout may have difficulty using the TrainTracker touchtone service.

Another common problem is stations in different parts of the country with the same, or very similar, names. To help TrainTracker recognise the correct station, you can specify the county when you make your request. For example, when asking for Newport you can say “Newport, Gwent” or “Newport, Essex” in order to get the right station.

The service has live departure times for today and tomorrow and timetable times for the next 3 months.

We are interested to hear your thoughts on our TrainTracker and TrainTracker Text services.

How to contact National Rail.