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Cookie policy

Cookies & Internet Advertising

Visiting the National Rail Enquiries (NRE) website with your browser settings adjusted to accept cookies tells us that you want to use NRE’s services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice and in our Privacy Policy. See below for information on how to modify the settings in your browser to notify you when you receive a new cookie and disable cookies altogether

What are cookies?

A cookie is a small amount of data sent to your computer or mobile phone from a website. In some cases this means the website can recognise your device (your computer or mobile phone) if you return to the same site.

Cookies make your experience of using websites faster and easier. They allow websites to create a customised view of pages to which you navigate.

Cookies and how we use them

We use cookies to:

Store information that you have entered into the NRE website when using the journey planner, cheapest fare finder or live departures and arrivals applications, to better facilitate your use of the site
Identifying you when you sign-in to our site. This allows us to display personalised content such as your home, work or favourite stations, preferred class of travel
Delivering content, including advertisements, relevant to your interests on the NRE site
Conducting research in the form of analytics and surveys to improve NRE's content, products and services

Cookies on NRE

Here are a list of cookies that the NRE website drops on our users:

.nationalrail.co.uk	OJP_RememberMe	Remembers site login	365 days
Ojp.nationalrail.co.uk	JSESSIONID	Facilitates use of the website	10 minutes
Ojp.nationalrail.co.uk	OJP_S_RMC	Remembers site login	365 days
.nationalrail.co.uk	ForeSee	Control CSAT survey frequency	180 days

Surveys

Foresee provide an online survey tool that can be used to ask you questions about how you use the sites, what you like or don’t like about the website. This survey depends on a cookie to control survey frequency and work out which users have been exposed to the survey.

For more information on Foresee practices, please see Foresee privacy policy here: http://www.foreseeresults.com/privacy-policy.shtml

Cookies and Internet Advertising

NRE displays interest-based advertising using information you make available to us when you interact with our site. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as planning journeys on our site.

Whilst the ads are personalised we are not collecting any personal data on you unless you choose to register on the site which is optional.

Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, "cookies"). Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our sites and other sites. This allows us to provide you with more useful and relevant ads. For example, if we know what ads you are shown we can be careful not to show you the same ones repeatedly.

Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our sites directly to your browser. They may also use cookies and beacons to measure the effectiveness of their ads, measure reach and to personalise ad content. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Notice or this Cookies & Internet Advertising page.

Please see below links to for more information on our third party relationships and their privacy practices.

General third party opt-outs

You can learn about and opt out of a number of commercial third party cookies at www.networkadvertising.org/managing/opt_out.asp Some of the opt-outs used by our commercial service providers require a cookie to be placed on your PC which is only used to tell the relevant cookie servers not to send you any further cookies.

Additional information regarding cookies and opting-out is available at www.youronlinechoices.com/uk

Behavioural Advertising

AudienceScience Inc. uses cookies to discover general information about the pages on our site that you visit and it also processes IP addresses to collect other non-personally identifiable information in order to place you in a "market segment". This includes data about the country, city or region where you are located and your domain name (e.g. what ISP you use). It then places advertisements onto our site, which it believes people in your market segment will find relevant.

If you would like more information about the cookies used by AudienceScience and how to opt out, please see their privacy policy at: http://audiencescience.com/privacy.asp

Cookies set on our sites by our commercial service providers

We use a range of third party services on our sites, from statistics packages to load testing. Some of these services require the use of cookies to work properly. These services include:

Statistics

We use Google Analytics tracking cookies to collect anonymous traffic data about your use of this website.

Google Analytics collects information such as pages you visit on this site, the browser and operating system you use and time spent viewing pages. The purpose of this information is to help us improve the site for future visitors.

This information is stored by Google and subject to their privacy policy, which can be viewed here: http://www.google.com/privacy.html.

How to manage or delete cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Additional information regarding cookies and opting-out is available at www.youronlinechoices.co.uk

You can find up-to-date information clearly explaining how to control or delete cookies on your Windows PC or Apple Mac at www.aboutcookies.org

To control or delete cookies on your mobile phone, please refer to your handset manufacturer's help manual.

Changes to Privacy Policy

This Privacy Policy may change from time to time.

Our Privacy Policy was last updated on 30 April 2019. The Privacy Policy was changed to present the information in a more user friendly way and promote cookie transparency.