National Rail Conditions of Travel

When you purchase a ticket to travel on the railway network you enter into an agreement with any train operating company you travel with to complete your journey. That agreement gives you the right to make the journey between the stations and or Zones shown on the ticket you’ve bought.

The National Rail Conditions of Travel are also part of that agreement, and set out the minimum level of service you are entitled to expect when you travel with a valid ticket. Individual train companies may offer above this minimum, but not below it. This is called a 'Passenger's Charter' and can be found on each train company's website.

A pdf of the National Rail Conditions of Travel can be found at the link below.

More information on your rights and obligations as a customer of the railway can be found by visiting our 'Your Rights and Obligations' page.