National Rail Conditions of Travel - Appendix A
List of Train Companies to which the National Rail Conditions of Travel apply as of 2nd April 2024
Arriva Rail London Limited (trading as “London Overground”
c2c Railway Limited (trading as “c2c”)
Caledonian Sleeper Limited (trading as “Caledonian Sleeper”)
East Coast Trains Limited (trading as “Lumo”)
First Greater Western Limited (trading as “Great Western Railway”)
First Trenitalia West Coast Rail Limited (trading as “Avanti West Coast”)
GA Trains Limited (trading as "Greater Anglia" and "Stansted Express")
Govia Thameslink Railway Limited (trading as “Gatwick Express” and "Great Northern" and “Southern” and “Thameslink”)
Grand Central Railway Company Limited (trading as “Grand Central”)
GTS Rail Operations Limited (trading as "Elizabeth line")
Hull Trains Company Limited (trading as “Hull Trains”)
London North Eastern Railway Limited (trading as “London North Eastern Railway” and "LNER")
Merseyrail Electrics 2002 Limited (trading as “Merseyrail”)
Northern Trains Limited (trading as “Northern”)
ScotRail Trains Limited (trading as “ScotRail”)
SE Trains Limited (trading as “Southeastern”)
South Western Railway Limited (trading as “South Western Railway” and “Island Line”)
The Chiltern Railway Company Limited (trading as “Chiltern Railways”)
TransPennine Trains Limited (trading as “TransPennine Express”)
Transport for Wales Rail Limited (trading as "Transport for Wales" and "TfW Rail")
Transport UK East Midlands Limited ("trading as East Midlands Railway")
West Midlands Trains Limited (trading as “London Northwestern Railway” and “West Midlands Railway”)
XC Trains Limited (trading as “CrossCountry”)
An up-to-date list is available at station Ticket offices, telesales offices, the National Rail website and travel agents licensed to sell National Rail Tickets. At these places you will also be able to obtain telephone numbers and addresses for correspondence with each of the above companies.
Part A: Summary of the Conditions
Part B: Introduction
Part C: Planning your journey and buying your Ticket
Part D: Using your Ticket
Part E: Making your Train Journey
Part F: Your refund and compensation rights
Part G: Special Conditions applying to Season Tickets
Part H: Lost Property
Appendices
Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply
Appendix B: Definitions