National Rail Conditions of Travel - Appendix B

In this contract:

“Call” means a scheduled stop of a train service at a station that allows passengers to alight as well as board that train service at that station, as defined in the National Rail Timetable;

“Conditions” means the terms and conditions of this contract, set out in Part C to Part H of this document, excluding the text in the information panels.

“Licensed Retailer” means an organisation authorised and Licensed to sell Tickets by a Train Company or the Rail Delivery Group (RDG);

“Mobility Scooter” means “class 2” and “class 3” invalid carriages as defined by https://www.gov.uk/mobility-scooters-and-powered-wheelchairs-rules/classes(external link, opens in a new tab);

“National Rail Enquiries” means the website provided at www.nationalrail.co.uk(external link, opens in a new tab) and associated telephone enquiry service available by calling 03457 48 49 50;

“National Rail Network” means the network of railway lines over which Train Companies operate scheduled passenger railway services;

“National Rail Timetable” means the rail timetable for passenger train services in Great Britain, published by Network Rail and provided at www.networkrail.co.uk(external link, opens in a new tab);

“National Routeing Guide” means a document that lists the valid routes for all journeys on the National Rail Network;

“Oyster card” means a card belonging to the electronic smartcard scheme operated by Transport for London in which a number of Train Companies participate;

“Passenger’s Charter” means the document of that name or similar, published from time to time by that Train Company;

“Penalty Fare” means a Penalty Fare charged in accordance with the Railways (Penalty Fares) Regulations 2018 (as amended from time to time); or as may be permitted under any other applicable legislation;

“Penalty Fares Notice” means the receipt issued when a Penalty Fare is charged;

“Rail Ombudsman” means an independent, not-for-profit organisation offering a free, expert service to investigate and rule on unresolved customer complaints;

“Railcard” is a card (which may in some circumstances be stored on an electronic device) that allows Ticket(s) to be bought at a discounted fare;

“Rail Service Provider” means Network Rail, any organisation or person (other than a Train Company) that operates a station and any person or organisation that hires rolling stock to a Train Company, but does not include London Underground;

“Railway Byelaws” refers to the byelaws published at www.gov.uk/government/publications/railway-byelaws(external link, opens in a new tab);

“Season Ticket” means a Ticket sold as such which allows you to travel for a period of 7 consecutive days or longer, or any 8 in 28 days;

“Ticket” means any physical or electronic document or record which entitles a passenger to make a journey on the National Rail Network between the stations or within the zones indicated by one or more of the Train Companies.

An electronic document or record may consist of (but not be limited to):

• a Smartcard (including an Oyster or ITSO card);

• a payment card or identity card;

• a mobile telephone or tablet device that is charged and available for display or checking;

• other mobile electronic device that is charged and available for display or checking;

• a database, in conjunction with an authorised Contactless Bank Card bearing the symbol described in the notices and publications of the Train Company as being valid for travel on their services; or

• an authority to travel allowing the use of a train service conditional on the payment of a fare as advised at time of issue.

Electronic documents or records may not display the same information as printed Tickets but the conditions for use of these will explain where this information can be found. Where you have a road-enabled Mobility Scooter, a Ticket is also evidence that you are permitted to carry your Mobility Scooter (where that Mobility Scooter is permitted by the Train Company's Accessible Travel Policy –for further information see the Train Company’s mobility scooter policy). If you are making a journey using a combination of Tickets, each Ticket must be used in accordance with these Conditions;

“Train Company” means a company operating passenger railway services which is required to apply these Conditions to persons purchasing Tickets, under a condition of the passenger license granted to the company by the Office of Rail and Road. References in these Conditions to Train Company also extends to the authorised agents of that company. A list of these train companies can be found in Appendix A.

“Train Companies” means all or more than one of these Companies;

“Zonal Tickets” are those Tickets which permit travel only within a defined geographic area.