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National Rail Conditions of Travel - Part C: Planning Your Journey and Buying Your Ticket

1. Planning your journey

1.1 We will help you plan your journey on the National Rail Network by making available information on train times, the range of Tickets available for you to purchase, the stations you might use and other relevant information such as refund and compensation arrangements.

1.2 We will also make available more specific information on related matters such as the additional assistance provided to passengers with a disability or taking your cycle or luggage on the train.

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Part B: Introduction

2. Buying your Ticket

Part A: Summary of the Conditions

Part B: Introduction

Part C: Planning your journey and buying your Ticket

Part D: Using your Ticket

Part E: Making your Train Journey

Part F: Your refund and compensation rights

Part G: Special Conditions applying to Season Tickets

Part H: Lost Property

Appendices

Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply

Appendix B: Definitions

Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate Season Tickets