National Rail Conditions of Travel - Part C: Planning Your Journey and Buying Your Ticket

2.1 We want you to make a well-informed choice when buying your Ticket, and to feel confident that you have purchased the most appropriate and best value Ticket for your journey.

2.2 Information on the range of Tickets that can be purchased is available from staffed railway stations, from Licensed Retailers and at www.nationalrail.co.uk/tickets-railcards-and-offers.

2.3 When purchasing your Ticket, we will make available information on specific restrictions that apply to your Ticket (for instance the train services on which you can use your Ticket or the route(s) you are entitled to use) and, where possible, any known changes to planned services.

2.4 Once you have bought your Ticket, you should check that you have the correct Ticket(s) for the journey you intend to make. If you think a mistake has been made by the Train Company or Licensed Retailer that sold you the Ticket, you should tell them as soon as possible.