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National Rail Conditions of Travel - Part E: Making your train journey

26. A Train Company’s Liabilities with Regard To Luggage, Other Accompanied Articles And Animals

A Train Company or Rail Service Provider will only be liable for any loss or damage to luggage, articles, animals or cycles in its trains or on its premises if the loss or damage was caused by the fault of a Train Company’s or Rail Service Provider’s staff.

Where liability is established, the maximum liability of a Train Company or Rail Service Provider is £1,500 per passenger (except for liability for loss or damage to mobility equipment, or other specific equipment used by disabled passengers or passengers with reduced mobility, which is unlimited).

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25. Your Responsibilities with Regard to Luggage, Other Accompanied Articles and Animals

27. Amended Timetables and Rail Replacement Services

Part A: Summary of the Conditions

Part B: Introduction

Part C: Planning your journey and buying your Ticket

Part D: Using your Ticket

Part E: Making your Train Journey

Part F: Your refund and compensation rights

Part G: Special Conditions applying to Season Tickets

Part H: Lost Property

Appendices

Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply

Appendix B: Definitions

Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate Season Tickets