National Rail Conditions of Travel - Part F Your Refund and Compensation Rights

30. Your Right to a Refund If Your Train Is Disrupted or Rescheduled and You Choose Not to Travel

30.1 Conditions 30.1 - 30.4 cover all Tickets other than Season Tickets. You may return an unused Ticket or Tickets to the original retailer or Train Company from whom it was/they were purchased, where you will be given a full refund with no administration fee charged, if you decide not to travel because the train you intended to use is:

cancelled, or
delayed, or
rescheduled after you have purchased a Ticket or Tickets, or
your reservation will not be honoured

You are also entitled to a refund under these Conditions if you begin your journey but are unable to complete it due to a delay to, or cancellation of your service and you return to your point of origin.

Information
Season Tickets have their own compensation process when disruption or cancellation prevents travel. Season Ticket holders should refer to www.nationalrail.co.uk/season-tickets for details.

30.2 When applying for a refund under this Condition you will need to state the date, time and station where you would otherwise have started your journey from. You must write to the Train Company to notify them of your claim within 28 days of the date that you intended to travel.

30.3 Your refund application will be processed without undue delay and any refund due will be paid within 14 days of your claim being agreed by the Train Company. Our target is to process all claims within one month of receipt.

30.4 Where you have bought the Ticket or Tickets from a Ticket office immediately before you intended to travel, you should be able to get this refund straight away by the same means with which you paid, from the Ticket office where you bought your Ticket(s). The way in which your refund will be paid will depend on how your Ticket(s) was/were originally paid for, as shown in the table below:

Method of payment	Method of refund
Cash	Cash or, with your agreement, an alternative payment method such as cheque or credit to your bank account
Cheque (where accepted)	Cheque (which could include the return of your cheque)
Credit or debit card; PayPal	Credit to the relevant account
Rail travel warrant	Credit to the relevant Warrant account
Rail travel voucher	Rail travel vouchers of equivalent value or, with your agreement, an alternative payment method such as cheque or credit to your bank account

Previous Condition	Next Condition
29. Refunds on Tickets Which You Have Chosen Not to Use or Have Been Part-used	31. Travelling In Standard Class Accommodation with A First Class Ticket

Part A: Summary of the Conditions

Part B: Introduction

Part C: Planning your journey and buying your Ticket

Part D: Using your Ticket

Part E: Making your Train Journey

Part F: Your refund and compensation rights

Part G: Special Conditions applying to Season Tickets

Part H: Lost Property