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National Rail Conditions of Travel Part G - Special Conditions Applying to Season Tickets

37. Damaged or Faded Season Tickets

37.1 If a valid Season Ticket is damaged, can no longer be read easily, or no longer works in automatic Ticket gates, we will replace it without charge. You should ask the retailer from whom you originally purchased your Season Ticket to do this for you.

37.2 Different arrangements normally apply for the replacement of damaged or defective Smartcards, and these will be made clear to you when you obtain your Smartcard.

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36. Introduction

38. Season Ticket or Photocard Unavailable for Inspection

Part A: Summary of the Conditions

Part B: Introduction

Part C: Planning your journey and buying your Ticket

Part D: Using your Ticket

Part E: Making your Train Journey

Part F: Your refund and compensation rights

Part G: Special Conditions applying to Season Tickets

Part H: Lost Property

Appendices

Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply

Appendix B: Definitions

Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate Season Tickets