National Rail Conditions of Travel Part G - Special Conditions Applying to Season Tickets

39.1 If you lose or mislay a Season Ticket valid for one month or longer, or it is stolen, the Train Company or Licensed Retailer from which it was purchased, will arrange for a duplicate Season Ticket to be issued provided that:

39.1.1 - you report the loss as soon as you reasonably can and, if required, you give a reasonable explanation for the loss (some Train Companies may ask you to complete a form explaining the reason for the loss);

39.1.2 - you agree to return the lost Season Ticket to the retailer immediately if it is subsequently found;

39.1.3 - you pay the Train Company or Licensed Retailer’s administration charge, which will not exceed £20.

39.2 If you subsequently lose or mislay your duplicate Season Ticket or it is stolen, then a further duplicate Season Ticket(s) can be issued on the same basis as your first duplicate Season Ticket. However, you may be asked to attend a meeting with the Train Company or Licensed Retailer concerned to explain the circumstances in which your duplicate Season Ticket(s) was lost. Train Companies have agreed a Code of Practice for such meetings, a copy of which can be found in Appendix C.

39.3 If the loss of your duplicate Season Ticket is a result of a theft, robbery, fire, or other exceptional circumstances which have been reported to the police, the fire service or another appropriate organisation, you should be able to obtain confirmation of the circumstances from the relevant authorities, (e.g., a crime number from the police) and provide such confirmation to the Train Company or Licensed Retailer issuing you with a duplicate Season Ticket.

39.4 Train companies reserve the right to refuse to issue duplicate Season Tickets if they have reasonable grounds to believe that such requests are being made fraudulently.