National Rail Conditions of Travel Part G - Special Conditions Applying to Season Tickets

40.1 If you no longer require your Season Ticket, you may be entitled to a refund from the Train Company or Licensed Retailer from which it was purchased. In the first instance you should return your Season Ticket to the relevant Train Company or Licensed Retailer requesting a refund.

40.2 Your refund will be calculated from the date you return the Season Ticket. The refund will be calculated by deducting the cost to make one return journey for each day from the start date the Season Ticket until the day it is returned, and an administration charge (not to exceed £10).

40.3 To qualify for a monetary refund:

40.3.1 - Seven Day Season Tickets must have at least three days’ remaining validity, or

40.3.2 - Season Tickets valid between one and ten months must have at least seven days’ remaining validity.

40.4 Annual Season Tickets do not qualify for a monetary refund after ten months and twelve days.

40.5 If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, we will offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness.

40.6 If you require a refund on a duplicate Season Ticket, the Train Company may request additional information (e.g., evidence of new address, a new job, redundancy, or prolonged illness of the holder) and/or may be asked to attend a meeting with the Train Company concerned. Train Companies have agreed a Code of Practice for such meetings, a copy of which can be found in Appendix C.

40.7 Train Companies reserve the right to refuse to issue refunds on duplicate Season Tickets if they have reasonable grounds to believe that such requests are being made fraudulently.