Changes to Hayes Line services 

Route(s) affected

Between London Charing Cross and Hayes (Kent)

Description

Urgent repairs to the track in the Ladywell area mean that trains running through this station will be cancelled or revised until Saturday 1 March.

What has happened?

Damage has been discovered to the track near Ladywell. Our partners at Network Rail advise that a specialist part is required which isn't immediately available as it needs to be specially produced and then delivered to where it needs to go.

This part will be installed over the weekend of Saturday 1 and Sunday 2 March, and trains will be able to run normally from the start of service on Sunday 2 March.

How will this affect my journey?

On Saturday 1 March, we need to make some temporary changes on the Hayes line in order that we can continue to run the same number of trains whilst minimising the impact of the speed restriction.

The following changes are in place until Saturday 1 March.

Towards London:

Some trains are not stopping at Eden Park or New Beckenham, however during the weekday morning "peak" period, trains stop at all stations as usual.

From London:

Some trains are not stopping at Eden Park or New Beckenham, however during the weekday evening "peak" period, trains stop at all stations as usual.

What do I need to do?

If you're using one of the affected stations, please allow more time for your journey.

If you are delayed by 15 minutes or more, please be sure to claim delay repay by visiting the website.

I'd like more information:

You can find out more about the problem from Network Rail here.

Alternatively you can follow this incident on X (@SE_Railway) or Bluesky using #HayesLine, or follow the Southeastern WhatsApp channel: http://bit.ly/seWAchannel.

Check before you travel:

You can check your journey for today in the National Rail Enquiries real-time Journey Planner.

Journey planners will be updated each day for the following day's service.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.