Disruption between Ash Vale / Ash and Alton expected until the end of the day  

Route(s) affected

Trains between Ascot and Aldershot, and between London Waterloo / Woking and Alton, and between Guildford and Farnham

Description

A failure of the electricity supply between Aldershot and Alton means all lines are closed. As a result, trains between Ash Vale / Ash and Alton will be cancelled or revised.

Customer advice:

Response staff are on-site and investigating the issue.

Due to all services being cancelled in the affected area:

Taxi Claim Back:

If your journey has been significantly disrupted, you can arrange your own taxi and claim the cost back through the South Western Railway website for travel between Woking and Alton / Ascot and Farnham / Guildford and Farnham. To make a claim, please use the dedicated form and provide:

• Your full contact details

• The date and time of your journey

• The stations you travelled from and to

• Details of the disruption and why you are making the claim

• Copies of your valid train ticket(s)

• A valid taxi receipt showing the company name, journey details including time of travel, pick up location, destination and fare paid

• Any supporting evidence, where applicable

Please note that claims must be submitted within 28 days of travel, and Smartcard customers should ensure they have correctly tapped in and tapped out where applicable.

South Local Services

Train services London Waterloo and Alton will be suspended until the end of the day.

Surburban Services

Train services between Farnham and Guildford are suspended until the end of the day.

Train services between Ascot and Farnham are suspended until the end of they.

How do I get to my destination?

Please consider the taxi claim back above if possible as South Western Railway are struggling to arrange the buses below due to limited availability at this time.

South Western Railway are arranging replacement buses between Alton and Woking, Farnham and Guildford, Farnham and Ascot. So far, they have confirmed:

• 2x buses to start from Guildford at about 23:30

• 1 x bus to start from Woking at 23:50

Your ticket can be used, at no extra cost, on the following services:

• Great Western Railway services between Reading and Guildford

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.