Disruption between Hertford North and Alexandra Palace expected until 17:30 

Route(s) affected

between Hertford North and Alexandra Palace

Description

A safety inspection of the track between Hertford North and Alexandra Palace means the line towards Alexandra Palace is blocked. As a result, trains between these stations may be cancelled, delayed or revised.

Disruption is expected until 17:30.

Customer advice:

You may need to change trains to complete your journey and allow at least 30 minutes more time to travel.

Trains towards Alexandra Palace via Hertford North are being diverted to run via Welwyn Garden City.

This means the following stations are not being served in the direction towards London:

• Watton-at Stone

• Hertford North

• Bayford

• Cuffley

• Crews Hill

• Gordon Hill

• Enfield Chase

• Grange Park

• Winchmore Hill

• Palmers Green

• Bowes Park

Services running in the opposite direction towards Stevenage will run the scheduled route, however a reduced service will run.

If you are travelling to one of these stations in the direction towards London:

• Please remain on the train until Alexandra Palace and change for a northbound service there. Your journey will take at least 40 minutes longer than usual, so please allow extra time to travel

If you are travelling from one of these stations in the direction towards London:

• Please travel on a train towards Stevenage and change for a London-bound train there

Tickets are being accepted at no extra cost on:

• Alternative Thameslink and Great Northern services between Stevenage and London

• Greater Anglia services between Hertford East and London Liverpool Street. Hertford East can be reached within a 20 minutes journey from Hertford North station

• London Underground services between London stations

Planning your journey:

You can see live departure boards, a live map of the network and an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The app will also help you plan your journey.

Can you tell me more about the incident?

Operators have had a report of a possible issue with the track in this area. Network Rail's engineers are attending as quickly as possible to carry out a detailed inspection.

There are various different types of defects, and the first advice usually comes from drivers or other staff travelling through the area. Response staff will check the location which has been specified and find out whether the track is still supported correctly, whether the rails themselves are in the usual condition, and if there are any problems with the fixings and metalwork which attach the rails to the sleepers.

Until this is done, trains have been stopped from running in the affected direction. This is a necessary safety precaution.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.