No trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze: disruption expected until 16:30 

Route(s) affected

Between London Liverpool Street and Clacton-on-Sea, and also between Colchester and Walton-on-the-Naze

Description

Damage to the overhead electric wires between Alresford and Great Bentley means that some lines are closed. As a result, trains can not run between Colchester and Clacton-on-Sea / Walton-on-the-Naze and may be cancelled in full or revised to terminate at a different station on their route.

Disruption is expected until 16:30.

Customer advice:

You can use your ticket at no extra cost on the following local Central Connect bus routes:

• 2 and 2A between Manningtree and Clacton-on-Sea

• 74 and 76 between Colchester and Clacton-on-Sea

• 77, 77A and 78 between Great Bentley and Clacton-on-Sea

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.