Disruption between Minster and Ashford International expected until 19:00 

Route(s) affected

Between London St Pancras International and Margate, and also between London Charing Cross and Ramsgate

Description

A person has been hit by a train between Minster and Wye. So that the emergency services can safely carry out their work, all lines are closed.

Trains operating through these stations may be cancelled, delayed by up to 60 minutes, revised or diverted via Dover Priory.

Disruption is expected until 19:00.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

We have had a report of a person being hit by a train between Minster and Wye. Trains are currently unable to run on this line whilst emergency services are on site and have evacuated the train involved. The train involved in the incident has now moved. Engineers will now examine the track to allow trains to travel down the line.

How does this affect my journey?

No trains will travel between Ashford and Ramsgate via Canterbury West.

Trains will be cancelled, or diverted via Dover Priory.

The first train to run via Canterbury West is expected to be the 18:42 Ramsgate - London Charing Cross.

What should I do?

Allow extra time to make your journey and and use our Live Departure page for travel.

You can use your ticket at no extra cost on Stagecoach Bus routes:

• 1, 1A

• 8

• 12, 16, 18

• 400

• 502, 502, 503

• 600

• Thanet Loop

Replacement buses are in operation between Ashford and Ramsgate via Canterbury West.

Two buses will be stopping at all stations and two more will be travelling between Ashford, Canterbury West and Ramsgate only.

Passengers who have had to find alternate transport to their destination can request the cost reimbursed from our Customer Services at the web form.

Alternative Routes:

For details of alternative routes that may be available to complete your journey, please refer to our Alternative routes during disruption maps.

How can I stay up to date?

You can follow us on Twitter (X) @SE_Railway, or follow the Southeastern WhatsApp channel.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.