Disruption between Bishops Stortford / Stansted Airport and Cambridge expected until the end of the day 

Route(s) affected

CrossCountry between Stansted Airport and Cambridge / Birmingham New Street

Greater Anglia between London Liverpool Street and Cambridge / Cambridge North / Ely, and also between Stansted Airport and Norwich

Description

A person has been hit by a train between Bishops Stortford / Stansted Airport and Cambridge. Whilst the emergency services carry out their work, all lines are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

This is expected until the end of the day.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

CrossCountry customer advice:

CrossCountry services are terminating at / starting back from Cambridge, not running between Stansted Airport and Cambridge.

Your ticket can be used at no extra cost on the following:

• Services two hours before or two hours after your cancelled train

• All rail operator services except open access operators (Grand Central, Hull Trains and Lumo) or the following operators: Transport for Wales, ScotRail, East Midlands Railway and Transport for London.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Greater Anglia customer advice:

You can use your ticket, at no extra cost, on the following services:

• Great Northern between London Kings Cross and Cambridge

• London Underground between London Kings Cross and London Liverpool Street

Please note this incident will also affect Cross Country services to / from Stansted Airport.

Greater Anglia are currently trying to resource rail replacement vehicles to operate between Bishops Stortford and Cambridge.

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Additional information:

Network Rail staff and emergency services are on site.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.