Reduced Avanti West Coast service today 

Route(s) affected

Across the Avanti West Coast network

Description

A shortage of train crew means that fewer Avanti West Coast services are able to operate. As a result, some trains across the Avanti West Coast network may be cancelled or revised to only run part of their journey.

Disruption is expected until the end of the day.

Customer advice:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

If you were due to travel on the cancelled 20:14 Manchester Piccadilly to London Euston service:

You may use your ticket at no extra cost on the 20:25 CrossCountry service between Manchester Piccadilly and Stafford.

Rail replacement coaches will depart Stafford at 21:30 calling at Lichfield Trent Valley, Tamworth, Milton Keynes Central, Watford Junction and London Euston (operated by Sovereign Coaches).

If you were due to travel on the cancelled 21:37 Wolverhampton to London Euston service:

You may use your ticket on the 21:41 CrossCountry service between Wolverhampton and Birmingham New Street or the 22:06 London Northwestern Railway service between Birmingham New Street and London Euston at no extra cost.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.