Disruption between Barnes and Richmond expected until the end of the day 

Route(s) affected

Between London Waterloo and Kingston / Strawberry Hill / Hounslow, and also London Waterloo circular services

Description

A person has been hit by a train between Barnes and Richmond. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until the end of the day.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

Response teams are on their way to site.

In order to allow emergency services access to the railway all power to the track will need to be switched off in the affected area.

Windsor & Reading services

• All lines between Barnes and Feltham via Richmond are currently blocked and trains are not able to stop at Mortlake, North Sheen, Richmond, St Margarets (London), Twickenham and Whitton (London)

• London Waterloo to London Waterloo via Twickenham services will be cancelled until further notice

• London Waterloo to Hounslow via Twickenham services will be diverted via Brentford

• Hounslow to London Waterloo via Twickenham services will be diverted via Brentford

• Services may be delayed up to 60 minutes, revised or cancelled at short notice

How do I get to my destination?

• You are advised to use alternative routes.

• Please check your journey as delays, service alterations and short notice cancellations may affect your route

• Please refer to station information boards and listen for station announcements

Your ticket can be used, at no extra cost, on the following services:

• London Underground:

  • Jubilee line from London Waterloo towards Westminster and change at Westminster for District line to Richmond

  • District line from Richmond towards Westminster and change at Westminster for Jubilee line to London Waterloo

  • Bakerloo line or Northern line towards Embankment and change at Embankment for District line to Richmond

  • District line from Richmond towards Embankment and change at Embankment for Bakerloo line or Northern line to London Waterloo

  • Piccadilly line between Hounslow West and Leicester Square or Piccadilly Circus and change to the Northern line to London Waterloo

  • Piccadilly line from Hatton Cross, change at Green Park to Jubilee Line for London Waterloo

  • Northern line services between London Waterloo and Battersea Power Station

• London Buses between Barnes and Feltham

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.