Major disruption in the Basingstoke area expected until 21:00 

Route(s) affected

CrossCountry between Manchester Piccadilly and Southampton Central

Great Western Railway between Reading and Basingstoke

South Western Railway between London Waterloo and Basingstoke / Fareham / Salisbury / Southampton Central / Yevoil Junction / Exeter St Davids, and also between Woking and Basingstoke

Description

The emergency services are dealing with an incident in the Basingstoke area. To allow them to safely carry out their work, some lines in the area are closed.

Trains running to, from and through the station may be cancelled, severely delayed by up to 60 minutes, revised or diverted.

Major disruption is expected until 21:00.

A visual disruption map video is available.

CrossCountry customer advice:

Services may be diverted via Guildford. Where this is the case, Basingstoke, Winchester and Southampton Airport Parkway will not be served.

You may use your ticket on the following services and suggested routes at no extra cost:

• South Western Railway services on routes as follows:

  • Between London Waterloo and Southampton Central (including rail replacement services between Basingstoke and Southampton Airport Parkway, where available). Please note, these train services are also being affected by this issue

  • Between Winchester and Southampton Central

• Great Western Railway services on routes as follows:

  • Between Reading and Banbury via Didcot Parkway

  • Between London Paddington and Reading

• Avanti West Coast between London Euston and Birmingham New Street / Manchester Piccadilly

• London Underground services between London terminal stations. Please show your ticket to barrier staff to be let through

If your CrossCountry train is cancelled, you may use your ticket on CrossCountry services operating two hours before or two hours after your cancelled service.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but coaches B, H and L are the unreserved coaches on CrossCountry services (where available), so please head to them.

South Western Railway customer advice:

Long distance and mainline services:

• Some services between London Waterloo and Southampton Central will be diverted from Southampton Central towards Havant and will run up towards London Waterloo via Guildford where possible. They will run in the normal direction from London Waterloo towards Southampton Central, but will not call at Basingstoke

• Stopping services between London Waterloo and Basingstoke will be cancelled

• Fareham to London Waterloo via Eastleigh services will be diverted via Havant and Guildford where possible. They will run in the normal direction from London Waterloo, but will not call at Basingstoke

• Services between London Waterloo and Salisbury / Exeter St Davids will be cancelled or will start and finish their journeys at a different station

How do I get to my destination?

If you are travelling from London Waterloo / Woking towards Basingstoke or beyond, towards either Salisbury or Southampton Central, you can still travel, however, please expect significant delays.

South Western Railway are still in the process of arranging replacement transport. A bus is confirmed to arrive at Eastleigh before 17:30.

Your ticket can be used at no extra cost on the following services:

• CrossCountry services between Reading and Southampton Central (please note, these services are also being affected by this incident)

• Great Western Railway services between London Paddington and Westbury / Salisbury / Exeter St Davids, and also between Reading and Westbury

Further information:

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.