Delays at Basingstoke expected until 22:00 

Route(s) affected

CrossCountry between Manchester Piccadilly and Southampton Central / Bournemouth, and also between Birmingham New Street and Bournemouth

South Western Railway between London Waterloo and Basingstoke / Portsmouth Harbour / Salisbury / Yeovil Junction / Exeter St Davids / Exmouth / Poole / Weymouth

Description

There is a fault with the signalling system at Basingstoke, meaning that all lines are disrupted.

As a result, trains running to / from and through this station may be delayed by up to 30 minutes.

This is expected to cause disruption until 22:00.

South Western Railway customer advice:

Due to a signalling issue affecting Platform 2 at Basingstoke, train services using this station heading towards the West of England and Portsmouth / Southampton areas will be using Platform 3.

Engineers are on site and investigating.

Long Distance & Mainline Services

London Waterloo to Basingstoke stopping services in both directions will be using Platform 1.

Some stopping services from Basingstoke towards London Waterloo may be permitted to use Platform 2.

Train services heading towards Salisbury, Portsmouth or Southampton will all be using Platform 3.

Train services heading towards London Waterloo will be using Platform 4.

Train services passing through this station may be delayed by up to 30 minutes in both directions.

How do I get to my destination?

You can continue to travel by rail through this station. However, as trains may have to wait at signals due to the track layout and other train services using this station, delays are expected to your journey.

If you are travelling from Basingstoke towards Salisbury, Portsmouth or Southampton, please listen for announcements or speak to station staff to ensure you are boarding the correct train.

If you need any help with your journey, please speak to a member of staff or use a station help point.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.