Disruption between Bath Spa and Westbury / Chippenham expected until 19:30 

Route(s) affected

Between Bath Spa and Westbury / Frome / Weymouth / Portsmouth Harbour / Swindon / London Paddington

Description

A broken down train at Bath Spa means that the line towards Westbury / Chippenham is blocked. As a result, trains running between these stations may be cancelled in full, delayed or revised to terminate at a different station on their route.

Disruption is expected until 19:30.

Customer advice:

You can use your ticket at no extra cost on the following local buses:

• Faresaver routes:

  • 68 and 69: Melksham (Roundponds), Bradford-on-Avon (railway bridge), Trowbridge (town bridge)

  • 87: Trowbridge (town bridge), Westbury (station)

  • X34: Chippenham (bus station), Melksham (McDonalds), Trowbridge (town bridge), Frome (Market Place)

• First Bus routes:

  • D1: Bath (bus station), Bradford-on-Avon (United Church), Trowbridge (Trinity Church), Westbury (Railway Inn), Warminster (Market Place)

  • D1X: Bath (bus station), Bradford-on-Avon (United Church), Trowbridge (Trinity Church)

  • D2 and D2X: Bath (bus station), Frome (Market Place)

During this disruption if you wish to use local buses as an alternative means of transport and the local bus is not accepting GWR tickets please purchase a ticket on the bus, keep it and send it, together with your train ticket, to us to claim for a refund.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.