Incident resolved: major disruption at Birmingham New Street expected until 10:00 

Route(s) affected

Avanti West Coast between Birmingham New Street and Crewe, and also between London Euston and Birmingham New Street / Liverpool Lime Street / Manchester Piccadilly / Wolverhampton / Lancaster / Glasgow Central / Edinburgh

CrossCountry between Plymouth and Leeds / York / Newcastle / Edinburgh, between Southampton Central / Reading and Newcastle, between Paignton / Bournemouth / Southampton Central and Manchester Piccadilly, between Nottingham / Derby and Cardiff Central, between Bristol Temple Meads and Stansted Airport / Manchester Piccadilly / Edinburgh, and also between Birmingham New Street and Reading / Stansted Airport / Cambridge / Bristol Temple Meads / Leicester / Nottingham / Manchester Piccadilly / Edinburgh

London Northwestern Railway between Milton Keynes Central / Northampton and Birmingham New Street

Transport for Wales between Birmingham International and Aberystwyth / Crewe / Llandudno Junction / Chester

West Midlands Railway between Redditch and Four Oaks, between Wolverhampton and Walsall, between Bromsgrove and Lichfield Trent Valley, between Birmingham New Street and London Euston / Hereford / Great Malvern / Worcester Foregate Street / Kings Norton / Shrewsbury / Liverpool Lime Street and also between Birmingham International / Wolverhampton and Rugeley Trent Valley

Description

The incident with a fire on a train at Birmingham New Street has been resolved and lines have now reopened at this station. As service recovers, services running through this station may still be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until 10:00.

A visual disruption map video is available.

Avanti West Coast customer advice:

You may use your ticket on Chiltern Railways services between London Marylebone and Birmingham Moor Street at no extra cost.

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train is delayed or cancelled, you can request a full refund from where you bought your ticket.

London Northwestern Railway / West Midlands Railway customer advice:

Rail replacement is in operation on the following routes in both directions:

• Between Longbridge and Bromsgrove / Redditch

• Between Lichfield City and Sutton Coldfield

• Between Rugeley Trent Valley and Walsall

You may use your ticket at no extra cost on National Express West Midlands bus services on routes as follows:

• Between Birmingham New Street and Wolverhampton via Walsall

• Between Birmingham New Street and Sutton Coldfield

• Between Coventry and Birmingham New Street

• Between Longbridge and Birmingham New Street

You can also use your ticket at no extra cost on West Midlands Metro between Birmingham New Street and Wolverhampton.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.