Major disruption between Bournemouth and Brockenhurst expected until 15:00 

Route(s) affected

CrossCountry between Bournemouth and Birmingham New Street / Nottingham / Manchester Piccadilly

South Western Railway between Weymouth and London Waterloo, between Poole and Bournemouth / London Waterloo, between Bournemouth and Southampton Central / Winchester

Description

A person has been hit by a train between Bournemouth and Brockenhurst. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until 15:00.

A visual disruption map video is available.

CrossCountry customer advice:

Tickets will be accepted at no extra cost on the following routes:

• South Western Railway between Bournemouth and Southampton Central - Please note this train operator is currently affected by this disruption

• Local buses via any reasonable route

South Western Railway customer advice:

In order to allow emergency services access to the railway all power to the track will need to be switched off in the affected area. At this time we don't know when the lines are expected to reopen.

Long distance and mainline services

Train services between London Waterloo and Bournemouth/Weymouth will be finishing and starting their journeys at Brockenhurst.

Delays, short notice alterations or cancellations will occur to your journey.

Train services between Weymouth/Bournemouth and London Waterloo will be finishing and starting their journeys at Bournemouth.

Delays, short notice alterations or cancellations may occur to your journey.

South and West local services

Train services between Brockenhurst and Lymington stations are currently unaffected by this.

How do I get to my destination?

You will be delayed if you need to travel between Southampton Central and Bournemouth in both directions, please consider alternative routes if possible.

Ticket acceptance

Your ticket can be used, at no extra cost, on the following services:

• CrossCountry services Between Bournemouth and Basingstoke - Please note this train operator is currently affected by this disruption

• Customers at Weymouth / Dorchester can travel via Westbury and Salisbury on Great Western Railway services to connect with trains towards Basingstoke and London Waterloo

Rail replacement

Replacement buses will run from the following stations:

• Weymouth

• Bournemouth

• Brockenhurst

• Southampton Central

The following buses have been confirmed:

• 2 x buses to start from Southampton Central at approximately 11:30, 1 x further bus at approximately 12:00

• 2 x buses for Brockenhurst at approximately 12:00

• 1 x bus to start from Bournemouth at approximately 10:50, 2 x further buses at approximately 11:30

• 2 x buses to start from Weymouth at approximately 11:00

Please note these timings are estimates so please speak to station for updates and where the buses will go to.

Travel tomorrow

Tickets dated today, 29 October can be used to travel on services tomorrow, 30 October.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.