Lines reopened: disruption between Bournemouth and Brockenhurst expected until the end of service 

Route(s) affected

Between Weymouth / Poole and London Waterloo and also between Poole and Basingstoke

Description

The emergency services have safely completed their work in dealing with an incident near the railway between Bournemouth and Brockenhurst, allowing all lines to reopen.

Whilst service recovers, trains running between these stations may be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until the end of the service.

Customer advice:

Long distance and mainline services:

All lines between Bournemouth and Brockenhurst have now reopened, but services will be disrupted until 02:00.

How do I get to my destination?

• You should allow extra time for your journey and continue to check station boards and our website for the latest service updates

• If you're travelling between Bournemouth and Brockenhurst, you are advised to use alternative routes

If you need any help with your journey, please speak to a member of staff or use a station help point.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.