Reduced Southern service at Boxhill & Westhumble expected until the end of the day 

Route(s) affected

Between Dorking (Main) and London Victoria

Description

A problem with the station lighting at Boxhill & Westhumble means that Southern services running between Dorking (Main) and London Victoria are unable to call at this station in this direction only and will be revised.

Disruption is expected until the end of the day.

Customer advice:

Services that run towards London are unable to call at Boxhill & Westhumble until further notice.

If you're travelling to Boxhill & Westhumble from the direction of Dorking (Main) and Horsham, you should alight your train at Leatherhead, and change there for a train towards Horsham.

If you're travelling from Boxhill & Westhumble towards London, you should board a train to Dorking (Main), and change there for a train towards London.

You will need to allow up to 30 minutes extra to complete your journey.

Your ticket will be accepted at no additional cost on alternative Southern services between Dorking and London.

For the latest information, you should listen to announcements, check station screens, and consult journey planners.

Planning your journey:

You can see live departure boards, a live map of the network, and an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The app will also help you plan your journey.

Can you tell me more about this incident?

A fault with the station lighting means that it is not safe for trains to call on the London-bound station at Boxhill & Westhumble. The lack of station lighting means that it is too dark for customers to board or alight the train, or navigate the station, safely.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.